Commercial Underwriting Administrative Assistant

Commercial Underwriting Administrative Assistant
Johannesburg, Gauteng, South Africa

Company Overview
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Job Description
The incumbent will play a key role in supporting the CPM CoE team, by working closely with its management team and handling highly confidential documents and information requiring utmost discretion.

Accountabilities

1. Administrative support Activities:

1. Allocation of Underwriting referrals using CRM D to the CPM CoE Underwriting team and subsequent collation of monthly and bi-annual statistics for review & performance monitoring purposes.
2. Performing administrative processes for the delivery of CPM Renewal terms, which includes management of control sheets, navigating various systems to collect required information, consolidation of information and allocation of renewal tasks.
3. Collation of underwriting reporting for presentation at regional engagement sessions.
4. Gathering information and conducting background research, follow-up, preparing summaries, basic analysis as and when required.
5. Office asset management and maintenance of asset register for the team (e.g. laptops).
6. This includes stationary management (inventory maintenance and requisition), maintaining office systems, data management and filing, organograms and mailing and teams lists.
7. Diary management and managing the team's leave planning in MS Teams "Shifts", including scheduling meetings and ensuring venues and appropriate facilities are arranged.
8. Event management, such as strategic sessions and various team events; venue hire and all logistical aspects including catering associated with such events.
9. Managing and actioning incoming email as delegated, corresponding on behalf of the management team.
10. Stand in for CPM Head Administrator as required.
11. Assistance on ad-hoc requests as determined by the management team.
12. Travel Coordination: Co-ordinate travel arrangements as determined by the management team. Ensure adherence to Santam group travel and procurement policies.
13. Assist with team communication initiatives.
14. Minuting matters arising from team meetings and action items, tracking progress and following up on delivery.
15. Responsible for maintaining the teams' intranet requirements (SharePoint, Confluence and MS Teams) site with updated documents, policies, communication, and other team details.
16. Distribution of team communications.
17. General Administration: Maintain access to specific systems on instruction from authorised individuals.
18. Administrative support for new employee appointments including arranging access to systems, computer equipment, and introductory / induction meetings.
19. Administrative support for staff resignations to ensure adherence to HR policy regarding retrieval of Santam owned equipment.
20. Ensure that office area is neat and maintenance is arranged when required.

Qualifications

1. Matric
2. Relevant tertiary qualification would be a plus.

Requirements

1. Project and / or process management skills
2. Administrative support capabilities

Experience

1. Preferably 3 years' experience as an Administrative / Personal Assistant in a corporate team or supporting senior management.
2. Evidence of experience in engagement with key business and external partners across all levels on behalf of the line manager.

Skills

1. Computer literacy (Advanced Excel, Word, PowerPoint and Sharepoint)
2. Ability to self-teach and master Confluence and MS Teams
3. Strong coordination, organizational and planning skills
4. Excellent interpersonal, communication and networking skills
5. Results-oriented, proactive and deadline-driven
6. High stress tolerance: Ability to operate under pressure
7. Strong quality and client service orientation
8. Sound analysis skills
9. Confidentiality
10. Ability to think outside the box
11. High initiative / self-starter and proactive
12. Professionalism, excellent judgement, use of discretion, prioritization and problem-solving abilities
13. Ability to work and make decisions independently
14. Client focus
15. Flexibility and adaptability
16. Planning and organizing
17. Situational adaptability
18. Interpersonal savvy
19. Manage complexity

Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.

Our commitment to transformation
At Santam we are committed to transformation and embracing diversity. This commitment drives us to achieve a diverse workplace with employment equity as a key goal.