Commercial Insurance Business Development Manager | Cape Town

Are you an ambitious and results-driven professional with a passion for shaping the future of financial services? Our client is excited to present a unique opportunity for a talented New Business Development Manager to join a dynamic team at a leading Financial Services company. The New Business Development Manager primarily focuses on identifying potential clients, presenting them with suitable product proposals and confirming policy sales. He/she must build relationships with clients to ensure retention of business and facilitate new business. An extensive knowledge of products and providers is necessary. The New Business Development Manager is responsible for complete and accurate administration related to all policies and clients.

Key Performance Area:

Mission, Values and Service Strategy:

• To uphold and support the Group Values of Focus, Resilience, Tenacity, Discipline and Relationships as well as the Company Vision and Brand Promise.

TCF – Treating the Customer Fairly:

• Outcome 1 – Customers must feel confident that they are dealing with an institution where TCF is at the core of their culture.
• Outcome 2 – Products and services in the retail market which are sold and marketed are designed according to the needs of the customers identified and targeted accordingly.
• Outcome 3 – Customers are provided with clear information and kept appropriately informed before, during and after point of sale.
• Outcome 4 – Advice is suitable and according to the customer’s circumstances.
• Outcome 5 – Service is of an acceptable standard and products perform as customers have been led to expect.
• Outcome 6 – Customers do not face unreasonable post-sale barriers when they want to change a product, switch providers, submit a claim or make a complaint.

Performance Management:

• All employees have agreed individual objectives which align with the Company/Branch objectives.
• Key Performance Areas agreed in conjunction with manager.
• Formal appraisal against the objectives is completed for each employee on a regular basis per the client’s Best Practices.
• Weekly/Monthly/Other Business Review Meetings are conducted with each employee.
• All non-performance and developmental areas are discussed with Human Resources and actions put in place to address.

Self-Development:

• Achieves and maintains FAIS requirements for position.
• Keeps abreast of developments relevant to the position.
• Continually works towards further self-development.

Administration:

• Administration related to job completed accurately and on time.
• Organised, accurate and up to date files kept for each policyholder (Including reinstated and cancelled).
• Current client database is maintained.
• Records and renewals completed accurately and timeously.

Relationships:

• Relationships developed with key customers whether internal (eg Account Executives) or external.
• High level of customer service in line with TCF objectives maintained to facilitate customer retention and new business opportunities.
• Relationships developed with relevant employees in other departments/branches.

New Business:

• Client base developed by actively networking to identify potential clients.
• Client needs analysed through interviews and/or inspections.
• Features, advantages, disadvantages fully explained to clients and sales closed.
• Best product(s) identified and proposed to client.
• Premiums calculated and payment methods established.
• Premiums, refunds, commissions, adjustments and new reserve requirements calculated using insurance rate standards.

Processes:

• Risks determined through inspections and/or analysis of data.
• Policy requirements such as documentation and medicals are fulfilled.
• Worksheets prepared for policies and entered into the computer system.
• Initial premiums collected and receipts issued in conjunction with accounts department.
• Insurance agent and accounts department notified timeously of policy cancellations.
• Existing policies and claims updated to reflect changes and underwriter informed.
• Clients notified of any changes by the insurer and vice versa.

Product Knowledge:

Qualification:

• Short-term Insurance qualification.
• RE 5.
• Product Specific Training.
• Class of Business – Commercial and Personal Lines.
• CPD hours in current cycle.

Experience:

• Eight years in the insurance industry with at least five of these interacting with Commercial, Transport and Personal Lines clients.

Competencies:

• Excellent communication skills.
• Attention to detail.
• Proven sales and marketing skills.
• Negotiation skills.
• High level of administration skills (Filing/record keeping).
• Ability to analyse and take decisions.
• Proficient in Microsoft office suite, specifically Word and Excel.
• Sound knowledge Insurers and insurance products.
• Knowledge of the Insurance industry in general.
• Experience on insurance systems such as Flexi and Cardinal 360.
• Time management.
• Ability to work under pressure.