Collections Team Manager

Job Purpose : To manage the collections, productivity and administrative performance of the Collections Agents against set targets

KEY PERFORMANCE AREAS :

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to) :

• Management of performance against set targets;

Collections

• Productivity
• Quality
• Act as point of escalation for queries and complaints
• Ensuring understanding of the business and legislative requirements
• Full staff management
• Reporting
• Any ad-hoc duties

REQUIREMENTS :

• A minimum of 2 years working experience in a Team Management role
• Management experience in a Collections environment is advantageous
• Competent in MS Office at an intermediate level

SKILLS / KNOWLEDGE / ATTRIBUTES :

• Strong financial skills
• Able to manage conflict
• A proactive team player
• Ability to think on your feet and use initiative
• Outstanding communication and interpersonal abilities
• Ability to listen and actively provide feedback
• Strong customer orientation (TCF principles)
• Excellent organisational and planning skills
• Willing to learn

REMUNERATION STRUCTURE :

• A basic salary
• Commission earning potential
• Benefits at the full cost to the Employer:

• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the Employer)
• Disability Cover (at the full cost of the Employer)
• Medical Cover (at the full cost of the employer, after successful completion of the probation period)

WORKING HOURS :

Mondays – Fridays : You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays : You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

NB: This appointment will be made in line with the Nimble Group Employment equity plan.