Collections Coordinator I

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LexisNexis
Durban
ZAR 200 000 - 300 000
Be among the first applicants.
7 days ago
Job description

Are you interested in growing your career in account receivables?

Would you like to gain experience with a global organization?

About the team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law.

About the role

This is a 12-month fixed-term contract position. As a Debt Collections Clerk, you will be responsible for collecting overdue debt on assigned accounts. This entails ensuring daily follow-up on all outstanding age analysis for all clients, in line with the company's collection strategy. Your role will be pivotal in maintaining the financial health of our business unit by implementing effective and ethical collection practices.

Responsibilities

  • Contacting businesses for overdue payments.
  • Persuading debtors to pay outstanding debts through negotiation and communication.
  • Providing information about payment options and arranging payment plans and documenting all communication with debtors and updating records accordingly.
  • Following up with debtors on missed payments and implementing collection strategies.
  • Adhering to legal regulations and ethical standards in debt collection practices.
  • Resolving disputes or issues related to payments with professionalism and courtesy.
  • Collaborating with colleagues and supervisors to meet collection targets and objectives.
  • Utilizing collection software and tools to track accounts and manage tasks efficiently.

Requirements

  • Have business to business debt collection experience (1+ year experience).
  • Able to follow debt collection processes using applicable collection templates when contacting customers via email.
  • Conducting professional and effective phone conversations with debtors, making applicable notes on the collections tool.
  • Capable of assessing debtor solvency by examining their payment history and basic financial information. Have skills to negotiate payment plans with debtors and persuade them to fulfil their commitments.
  • Able to stay calm and focused under pressure and manage interactions with difficult debtors while maintaining appropriate professionalism.
  • Capable of managing multiple tasks and adhering to collection deadlines.
  • Customer service experience required to collaborate with other members of the collections-to-cash team and other departments when needed to resolve customer queries or disputes.
  • Basic accounting knowledge in order to generate customer reconciliation.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Modern family benefits, including adoption and surrogacy
  • Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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