Collections Agent (ACS) Mr Price Money

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Mr Price Group
Durban
ZAR 50 000 - 200 000
Be among the first applicants.
2 days ago
Job description

Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.


Qualifications:

  • Minimum Grade 12 qualification
  • 6-12 months in Debt Collection, ideally within a Call Centre environment
  • Familiarity with the life cycle of an account, the collection process, and the systems that support these processes
  • Proficiency in MS Office
  • Excellent telephone etiquette
  • Strong customer service orientation
  • Meticulous attention to detail
  • Collaborative team player

Responsibilities:

  • Negotiate payment arrangements in accordance with set standards
  • Accurately updating customers' information
  • Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
  • Ensuring all quality of work is in line with Service Level Agreements

What’s in it for you:

  • Achieve your targets and enjoy uncapped incentives
  • Extensive learning and development opportunities to help you advance your career
  • Discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
  • After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company
  • Build your financial security with the long-term growth of your shares
  • Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
  • Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
  • Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
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