Colleague Engagement and Change Manager

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The focus is on the people side of change on Programmes & Projects. Creates and implements change management strategies and plans that:

1. maximize employee adoption speed and usage
2. minimize resistance
3. enable optimal proficiency consequent to the changes

Job Description

Are you ready to make a difference?

We are seeking a dynamic and enthusiastic individual to join our team. This role is pivotal in driving internal communication strategies and fostering colleague engagement across the Chief Security Office and broader Absa. The ideal candidate must have a passion for communication, a knack for engaging with colleagues, and a desire to contribute to a positive workplace culture.

Our Chief Security Office prides itself in its unique structure that sees an integration and collaboration model between our Information Risk, Detect, Protect, Response and COO teams to ensure effective risk management and people engagement across the Chief Security Office.

You will ensure high quality issue management for change and colleague engagement processes. This role focuses on the “people side” of change, including changes to business processes, systems, technology and organisational structures. The role will strive to adopt best practices in Organizational Change Management and drive effective adoption of changes through effective people engagement practices impacting employees in the CSO so that the desired business results are achieved.

What you’ll get to do:

The role is within the COO as Security Education and Awareness, with you reporting directly into the Education and awareness lead. Your responsibilities will include the following:

• Impact assessment as it relates to people
• Determination of effort required on project/s
• Design of Organisational Change Management work products, including:
• Organisational Change Management Scope
• Organisational Change Management Plan
• Sponsor Roadmap
• Stakeholder Management Plan
• Communication Plan
• Training Plan
• Change Readiness Assessment
• Resistance Management Plan

Support approach

• Assist in the planning and execution of change management projects.
• Support the development of training materials and resources to aid in the adoption of new processes and systems.
• Track and report on the progress of change initiatives, highlighting successes and areas for improvement.

Internal Communication:

• Develop and implement internal communication plans to support change initiatives.
• Create engaging content for various internal channels, including newsletters, intranet, and email updates.
• Collaborate with different departments to ensure consistent and clear messaging that aligns to our CSO narrative.
• Monitor and evaluate the effectiveness of communication strategies and suggest improvements.

Colleague Engagement:

• Organise and facilitate engagement activities and events to promote a positive work environment.
• Conduct surveys and feedback sessions to understand colleague needs and concerns.
• Develop initiatives to enhance team collaboration and morale.
• Act as a point of contact for colleagues, providing support and addressing queries related to change initiatives.

What do you need to get in?

• Bachelor’s degree in Communications, Human Resources, Business Administration, or a related field.
• Minimum 3 years’ experience.
• Experience in project managing change initiatives or other relevant business experience, compulsory.
• Expertise in Stakeholder Management.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to engage and motivate colleagues.
• Creative thinking and problem-solving abilities.
• Ability to work collaboratively in a team environment.
• Basic understanding of change management principles is a plus.

If you’re passionate about working in a fast-paced environment and contributing to the exciting world of Security by leading from the front, we would love to hear from you!

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.