Cloud Support Eng (Oracle/PostgreSQL), AWS Support Engineering

DESCRIPTION

Amazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company. Amazon's technology business has a history and tradition of leading the world in web related technologies and services. Amazon Web Services Private Limited (AWS South Africa) is seeking highly motivated Database Engineers who are passionate about technology, want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.

With AWS you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.

We are seeking people with strong Database and Linux skills to join growing Support team in Cape Town and Johannesburg. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform. Since we're working in the Cloud, you will need to be very comfortable with not only Database Internals but also networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.

Key job responsibilities

1. Learn and use ground-breaking technologies.
2. Assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
3. Act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
4. Provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
5. Coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, and participate in new hiring.
6. Write tools/scripts to help the team and work with leadership on process improvement and strategic initiatives.

BASIC QUALIFICATIONS

• Bachelor's degree AND 2 years relevant industry experience OR (if no degree) 3 years minimum relevant industry experience.
• Experience with Database performance tuning, troubleshooting and setting up monitoring / alarming for production Database environments for Oracle/ PostgreSQL.
• A good understanding of distributed computing environments, and experience with Linux/Windows system administration fundamentals, troubleshooting monitoring and analysis.
• Good understanding of DNS, TCP/IP protocols and troubleshooting related issues.
• Excellent verbal and written communication skills, with customer service experience / a strong customer focus.

PREFERRED QUALIFICATIONS

• Experience managing full application stacks from the OS up through custom applications OR relevant AWS services (EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR).
• Exposure to Virtualization (VMware, Xen, Hypervisor) and/or security concepts and best practices.
• Understanding of IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Networks.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.