Clinical/Life/Consumer Advocacy CI Sustainability Leader (91546)

Job Requisition ID: 91546

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

Ensure sustainment of the Continuous Improvement (CI) Management System in each business unit/function:

• Deepen the adoption of Continuous Improvement principles, systems, and tools through coaching, ensuring individuals in the business area have the necessary training and skills, as well as reinforcing behaviors with business leaders.
• Support post-implementation Sustainability through a variety of activities you are accountable for, including CI assessments, corrective action planning, and improvement execution until process changes are fully implemented and embedded in BU activities and behaviors.
• Drive balanced scorecard performance against targets (e.g., quarterly, annually), including delivery of value creation and value capture initiatives (e.g., capacity improvements driving towards overall value capture target) in partnership with BU leaders and Finance.
• Continue to build individual competencies in CI tools and behaviors, consistently pushing the thinking and driving improved ways-of-working. Participate in the CI community of practice to both build CI competencies and to share and learn from other CI leaders (within and outside NYL).

What You’ll Do:

The Business Unit Sustainability Leader supports the Business Unit or Function in the continued implementation of Continuous Improvement and is responsible for co-developing a series of 100-day plans and supporting plan execution to extend performance improvement beyond initial implementation. This is done through coaching tier 1-3 leaders on the usage and refinement of CI principles, systems, and tools; helping train new employees in Continuous Improvement ways of working; ensuring the business conducts regular problem-solving sessions with clear priorities, actions, owners, and timely solutions; and helping refine standard work as process changes are made and put in place in order to help meet value capture and performance objectives.

Key Responsibilities:

• Work closely with tier 1, tier 2, tier 3 leaders to coach them on their engagement with and usage of CI principles, systems (i.e., leading and developing people, meeting customer demand, and raising and solving problems), and tools.
• Build Continuous Improvement competencies of business leaders, ensuring business leaders embed CI within the DNA of their business area’s culture.
• Identify and improve system-level issues with BU leaders to ensure new process adoption and efficient execution.
• Work with COE (Head of Academy & Methodology) to identify host training workshops with BU teams to bridge skill gaps and develop a culture of continuous learning.
• Support project budgeting and facilitate special skill acquisition needed for improvements.

Critical Competencies:

• Problem-solving, including problem identification, root cause analysis, resolution, and follow-up.
• Communication and engagement (i.e., presentations and written communications; interviewing & facilitating, and influencing, negotiating, and handling conflict).
• Adaptive Leadership traits and ability to role model and influence BU leaders.
• Comfortability working with balanced scorecard metrics/targets and driving measurable business performance outcomes.
• Excel and PowerPoint proficiency.

What you'll bring:

• Previous participation as a Change Agent in a prior deployment is highly preferred.
• Strong relationships with BU leaders and front-line colleagues.
• Demonstrated track record in managing and influencing people to drive improvement in the business.
• Team leadership experience preferred.

Other Significant Role Requirements:

• Impact driven mindset and respected within the BU or function.
• High “CI thinking” aptitude with a strong systems-thinking view to identify and solve problems in a fundamentally different way.
• Strong influencing skills to support BU or function in owning and driving CI throughout the organization.
• Effective written and oral communicator (e.g., creating clear top-down messages to support CI’s success, developing and leading workshops to support sustain phase).
• Energetic and tenacious personality.
• Comfortable working with ambiguity – ability to effectively cope with change, shifting gears and ability to decide/act without having the total picture.

Scope of Role:

• Within assigned business unit or function.
• Participation in limited cross-business unit/function activities (e.g., supporting Maturity Assessments and participating in community of practice development and activities).

Technical Knowledge:

• Strong knowledge of the 4 CI loops and enabling tools; understanding of the principles, systems and tools that underpin Continuous Improvement.
• Awareness of the Continuous Improvement phases (prepare, diagnose, design, implement), the core analyses / activities aligned to each phase, and specific understanding of the redesigned process in their business area.
• Build very deep knowledge of the BU or function to effectively implement tools and how best to support the BU into sustainability.

People Management:

• Leadership style that reflects the intrinsic qualities of the Continuous Improvement competencies.
• Ability to identify champions within BU to own and drive CI-related activities.
• No direct reports.

Financial Management:

• Support responsibility for business area continuous improvement budget.

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

Pay Transparency

Salary range: $80,000 - $120,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.