People Support Practitioner

What You'll Do:

As a member of our supportteam, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.

What We're Seeking:

We're in search of individuals who embody the following qualities:

• Organized and Self-Starter: Take initiative and thrive in an organized work environment.

• Collaborative Spirit: Be easy to get along with and possess the ability to motivate and inspire those around you.

• Digital Marketing Knowledge: While not essential, having a good understanding of Ads and digital marketing will be advantageous.

• Problem Solver: Be adept at handling unhappy clients and finding mutually beneficial solutions.

• Client-Focused: Successfully build and maintain relationships with our diverse range of clients.

• Remote Work Excellence: Demonstrate exceptional communication skills as you'll be working remotely, necessitating a high level of trust and dedication.

• Language Proficiency: Excellent written and spoken English is a must.

• Analytical Skills: Experience discussing and interpreting stats and numbers with clients.

Work Schedule:

• UK Hours: The role requires a commitment to working during UK hours.

• Full-time Shift: Monday to Friday

Skills and Experience:

• Client Account Management:Proven experience in effectively managing client accounts.

• Industry Experience:1-2 years in a similar role, preferably on the agency side.

• Quick Thinking:Ability to think on your feet and adeptly solve problems.