Client Support Manager (Remote)

Job Summary
We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous improvement, and ensure issues are resolved promptly. The ideal candidate should have a strong understanding of US consumer behavior, customer service expectations, and regulatory requirements to enhance the support experience.

Key Responsibilities

• Team Leadership and Mentorship: Serve as the Client Support Manager by guiding, training, and motivating support representatives to meet and exceed service KPIs.

• Customer Inquiry Resolution: Oversee timely handling of questions, complaints, and escalations, ensuring high-quality outcomes and customer satisfaction.

• Process Optimization: Continuously refine support workflows, implement best practices, and leverage new tools to boost efficiency and service delivery.

• Cross-Functional Collaboration: Work closely with product, sales, and marketing teams to enhance the overall customer journey and drive growth opportunities.

Qualifications:

• Bachelor’s degree in Business, IT, or a related field preferred.

• 3+ years of experience in support or customer service management.

• Strong leadership, communication, and problem-solving skills.

• Experience with CRM/ticketing systems (Zendesk, Salesforce, etc.).

• Knowledge of US customer service standards, data privacy laws (CCPA), and time zone management.