Client Success Manager - HR SaaS

h2 Recruit is a specialist Sales Recruitment agency based in London and New York.

An award-winning player in the employee recognition and engagement space is looking to add an experienced Client Success Manager / Customer Success Manager to their team managing a number of customers circa 40 across the enterprise and large mid-market space.

The Role:
As a Client Success Manager / Customer Success Manager, you will be responsible for managing a number of accounts and helping them with all aspects of support from initial onboarding, ensuring a seamless transition from sales to client success through agreeing KPI’s they are looking to achieve and then monitoring those KPI’s to ensure you are taking ownership of customer usage. You will manage the day-to-day relationship, answer all queries, issues, and assist with offering guidance on how to get maximum impact and usage of the system. You will also be responsible for driving engagement through targeted campaigns, events, and communication strategies, as well as taking ownership of the renewal process and looking for growth opportunities within your account base through upsell and cross-sell opportunities.

The Candidate:
You will be a highly experienced Client Success Manager / Customer Success Manager from within a SaaS environment that can demonstrate a successful track record of exceeding expectations on key targets such as account renewal targets, customer churn, portfolio growth, and customer satisfaction targets. Any exposure to HR as a decision maker is a plus, as is any experience in employee recognition, employee engagement, employee benefits, employee wellbeing, etc.

The Package:
For the right individual, you will be eligible for a competitive basic salary in the region of £40,000 - £45,000 with a bonus on top of another £6,000 paid quarterly. You will also have the benefit of working for a very secure and stable organisation that provides superb working conditions and training, as well as an aggressive growth strategy for the UK region which will open up career opportunities for the right individual.

Generally, h2 Recruit has around 100 live vacancies within all sectors of the sales industry. To view all our live vacancies, please visit our website where you will find out more about how we can help you with your search.

CONTACT US

Why not get in touch today to discuss your next role?

London Office
h2 Recruit
2nd Floor, Regis House
45 King William Street
London
EC4R 9AN
Tel. 020 3841 2600
Fax 020 3841 2601
candidates@h2recruit.co.uk
clients@h2recruit.co.uk