Client Solutions Manager, Branding - Global Business Solutions - South Africa

TikTok is the leading destination for short-form mobile video.

At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive.

This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

At TikTok, we create together and grow together.

That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Role

The Client Solutions team mission is to establish and build scalable and long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services.

Client Solution Managers have a holistic understanding about TikTok's ad products and are humble and open for change. You are joining a team of consultants and marketing and self-service platform experts, who proactively drive the client's growth strategy, including upsells, renewals, and campaign reactivations.

Success in this position requires a focus on client service, the ability to thrive in a fast-paced work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities

1. Manage and grow post-sale client relationships with advertisers of all sizes.
2. Coordinate with ad ops, product, and R&D teams internally to ensure a smooth and successful campaign execution.
3. Monitor and analyze ad campaigns, and proactively take initiative to improve results.
4. Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
5. Proficient in campaign management, setting up and optimization.
6. Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings.
7. Share marketplace feedback and guide our advertising strategy.
8. Support and work with the sales team on pre-sale research and pitch.
9. Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.

Minimum Qualifications

1. Experience in account management / client services roles in digital marketing.
2. Experience managing performance & branding advertisers with a deep understanding of their challenges.
3. Ability to analyze data and identify insights to assess campaign performance.
4. Experience working with clients in FMCG industries.
5. Proficient in English.

Preferred Qualifications

1. Proactive attitude with excellent project management, organizational, and analytical skills.
2. Ability to travel domestically and internationally as needed.
3. Agency experience is a plus.