Client Service Consultant

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

What will you do

Santam PLCC has a position available for a Client Service Consultant who will be based in Parktown.

To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

Key Responsibilities

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with brokers in a client-centric manner.
• Ensure accurate completion of broker requests and follow up to ensure queries are resolved timeously, as per service level agreement.
• Provide effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensure client service level agreements are met and exceeded.
• Consistently achieve agreed productivity.

Qualifications and Experience

• Matric certificate or equivalent qualification.
• FAIS compliant (NQF level 4).
• Experience in short-term insurance.
• Clear criminal and credit record.
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Willing to work shifts.
• Clean track record in terms of adherence to quality standards and compliance.
• Consistent target achievement.
• Analytical thinking.
• Information seeking.
• Drive for results.
• Initiative.
• Emotional self-control.

Skills

• Client service oriented.
• Deadline and results-driven.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Division's Employment Equity targets.