Client Operations Associate - Recruitment Industry (Remote)

This role is a dynamic, client-focused, and analytically-minded position that drives operational excellence in our growing organization. The position combines support, partnership development with significant opportunities for growth. The ideal candidate will thrive in a fast-paced environment, excel in relationship building.

Key Responsibilities:

Lead Management & Communication:

• Handle inbound emails from leads promptly and professionally
• Engage with potential clients to understand their needs and align them with our solutions
• Use CRM (HighLevel and ClickUp) to track and manage data effectively

Operational Support:

• Collaborate with the operations team to ensure seamless workflow
• Assist in process improvement initiatives to enhance efficiency

Customer Success Monitoring: (Training provided, no experience necessary)

• Track and analyze customer success metrics
• Assess customer satisfaction and gather feedback to identify areas for improvement
• Work closely with the recruitment team to implement strategies that enhance client experience
• Provide regular reports on customer success metrics to management

Sales Process Analysis: (Training provided, no experience necessary)

• Review sales call recordings and videos to evaluate performance
• Provide constructive feedback to the sales team and management to optimize sales techniques
• Assist in training sessions to improve team effectiveness

Partnership Development (Training Provided, No Experience Necessary)

• Identify and establish partnerships with other recruitment companies, primarily in the European market
• Collaborate with partners to expand our reach and enhance service offerings
• Coordinate cross-border collaboration initiatives
• Maintain ongoing relationships to ensure mutual success and growth

Strategic Support:

• Collaborate with leadership on sales strategy development
• Contribute to process improvement initiatives
• Support training and development programs for sales team members

Requirements:

There aren't any specific technical requirements for the role. We are looking for the following:

• Outgoing Personality: An extroverted individual who excels in building relationships
• Highly Intelligent: Quick learner with the ability to understand complex concepts
• Tech-Savvy: Proficient with modern software tools and quick to adapt to new technologies
• Excellent Communicator: Strong verbal and written communication skills
• Proactive & Solution-Oriented: Ability to identify issues independently and implement effective solutions
• Flexible Schedule: Willingness to work some evenings when necessary to engage with international partners

Benefits:

• Medical Aid
• This position is not commission only.
• All South African Public Holidays Observed
• Paid Annual Leave
• Paid Sick Leave
• Significant opportunities for personal growth, skill development, and career advancement.
• Supportive, inclusive, and diverse work environment that values collaboration and innovation.
• The chance to make a meaningful impact by connecting top talent with life-changing opportunities.