Client Operations Associate - Recruitment Industry (Remote)

This role is a dynamic, client-focused, and analytically-minded position that drives operational excellence in our growing organization. The position combines support and partnership development with significant opportunities for growth. The ideal candidate will thrive in a fast-paced environment and excel in relationship building.

Key Responsibilities:

Lead Management & Communication:

1. Handle inbound emails from leads promptly and professionally.
2. Engage with potential clients to understand their needs and align them with our solutions.
3. Use CRM (HighLevel and ClickUp) to track and manage data effectively.

Operational Support:

1. Collaborate with the operations team to ensure seamless workflow.
2. Assist in process improvement initiatives to enhance efficiency.

Customer Success Monitoring (Training provided, no experience necessary):

1. Track and analyze customer success metrics.
2. Assess customer satisfaction and gather feedback to identify areas for improvement.
3. Work closely with the recruitment team to implement strategies that enhance client experience.
4. Provide regular reports on customer success metrics to management.

Sales Process Analysis (Training provided, no experience necessary):

1. Review sales call recordings and videos to evaluate performance.
2. Provide constructive feedback to the sales team and management to optimize sales techniques.
3. Assist in training sessions to improve team effectiveness.

Partnership Development (Training provided, no experience necessary):

1. Identify and establish partnerships with other recruitment companies, primarily in the European market.
2. Collaborate with partners to expand our reach and enhance service offerings.
3. Coordinate cross-border collaboration initiatives.
4. Maintain ongoing relationships to ensure mutual success and growth.

Strategic Support:

1. Collaborate with leadership on sales strategy development.
2. Contribute to process improvement initiatives.
3. Support training and development programs for sales team members.

There aren't any specific technical requirements for the role. We are looking for the following:

1. Outgoing Personality: An extroverted individual who excels in building relationships.
2. Highly Intelligent: Quick learner with the ability to understand complex concepts.
3. Tech-Savvy: Proficient with modern software tools and quick to adapt to new technologies.
4. Excellent Communicator: Strong verbal and written communication skills.
5. Proactive & Solution-Oriented: Ability to identify issues independently and implement effective solutions.
6. Flexible Schedule: Willingness to work some evenings when necessary to engage with international partners.

Benefits:

1. Medical Aid
2. This position is not commission only.
3. All South African Public Holidays Observed
4. Paid Annual Leave
5. Paid Sick Leave
6. Significant opportunities for personal growth, skill development, and career advancement.
7. Supportive, inclusive, and diverse work environment that values collaboration and innovation.
8. The chance to make a meaningful impact by connecting top talent with life-changing opportunities.