Client Analyst

Client Analyst

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?

The Client Analyst role supports the broader Client Delivery team in attaining high levels of client satisfaction by ensuring the build, maintenance and dispatch of databases, reports and online services to Circana Clients. You will partner closely with the CPG Manufacturer & Data Input teams to understand client needs and to continually improve system processes and standards to deliver quality and timely deliverables through strong client management. The work involves impeccable planning, active communication and the execution of all contracted deliverables on time and to the quality standard as defined in the client contract.

Initiative Scope: Client Vertical

Job Responsibilities

Your responsibilities include but are not limited to:

Operational Excellence:

1. Build and maintain databases and produce/refresh reports to specifications as set out by the CPG team and clients.
2. Ensure database accuracy by reviewing data in accordance with Circana standards and checking procedures.
3. Manage all database requests from the CPG teams and ensure they are completed to specification and checked prior to implementation.
4. Ensure turnaround time for client deliverable (database & reports) is within specified timeframes.
5. Understand Data Input requirements for change requests and data queries.
6. Manage and take accountability for client portfolio.
7. Be the subject matter expert on your client portfolio.
8. Implement BAU projects (Existing client's new categories and expansions) according to the requirements and meeting the agreed deadlines.
9. Display high attention to detail.
10. Exhibit good problem diagnosing and troubleshooting skills and drive the resolution and communication of solutions on your clients' deliverables.
11. Actively and consistently populate team capacity and daily management trackers as per the Client Delivery manager's or Team Leader's request.
12. Identify and drive initiatives for your specific clients and your client vertical.

Industry & Market Awareness:

1. Conduct quarterly vertical store visits – review client products and insights.
2. Actively seek out client product performance in the market to keep relevant.
3. Have knowledge of the deliverables they create and the use in the industry.
4. Full knowledge and understanding of retailer sign off terms and impact on databases for your client portfolio.

Client Centricity:

1. Contribute to client deliverables by optimizing databases and reports by updating and maintaining client roadmap, ensuring tasks are communicated and planned with CPG teams.
2. Understand CPG requirements for allocated clients.
3. Active involvement in annual CPG client account plans and execution strategies.
4. Take ownership of your client deliverable.
5. Ensure necessary checks and troubleshooting is conducted ahead of time and well communicated to CPG to manage clients.
6. Be an active participant in JOC (Joint Operating Committee) meetings.
7. Sit in presentation dry runs and client preparedness sessions to better understand clients.

Internal Collaboration:

1. Partner with CPG teams to ensure the delivery of accurate databases within specified deadlines.
2. Communicate and partner with CPG/IT/Data Input/SQL Dev to resolve any issues impacting the client deliverables.
3. Ensure that all client artefacts are kept up to date and in order.
4. Initiate preventative measures and speedy progress in client satisfaction and overall quality of processes, projects and products.

Measures of Success:

1. Complete the Operations training programme and panel process within the first 4 months of employment of entering at the Client Analyst level.
2. Ensure satisfied clients with consistent, high-quality data deliveries & delivery changes on-time, every time.
3. Achieve on time & correct executional targets for your designated clients.
4. Drive and promote collaboration between functions and key stakeholders.
5. Conduct continuous improvement initiatives that improve the efficiency & effectiveness of your client vertical.
6. You will need to demonstrate strong problem solving and troubleshooting skills.
7. Able to build trust and a good working rapport with your fellow team members and other functions/stakeholders.
8. Ensure that all admin and documentation is kept up to date.
9. Active participant in self-learning and development programmes.
10. Active participation in team meetings (Daily planning, knowledge shares, initiative sessions & other meetings).

Requirements:

1. Tertiary Education preferably in Data Science, Statistics, Data Analysis or Data Management.
2. +-2 -5 years of work experience in data processing, capturing, analysis roles or work within the FMCG industry will be an advantage.
3. Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, Teams, and Outlook (Basic).
4. Basic to intermediate MS SQL understanding will be an advantage.
5. A passion for data entry, data accuracy and takes comfort in routine work processes / data management.
6. Display a solid understanding of the business, our service offerings and a knowledge of our products/technology.
7. An innate interest in the world of FMCG and consumer behaviour.

Circana Behaviors:

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

1. Stay Curious: Being hungry to learn and grow, always asking the big questions.
2. Seek Clarity: Embracing complexity to create clarity and inspire action.
3. Own the Outcome: Being accountable for decisions and taking ownership of our choices.
4. Center on the Client: Relentlessly adding value for our customers.
5. Be a Challenger: Never complacent, always striving for continuous improvement.
6. Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity.
7. Commit to each other: Contributing to making Circana a great place to work for everyone.

Location:

This position can be located in the following area(s): Cape Town, South Africa.