Claims Service Consultant STP

Santam Motor Claims has a position available for a Motor Claims Service Consultant STP (Straight Through Processing) that will be based in Auckland Park Johannesburg.

JOB DESCRIPTION

The purpose of this position is to process allocated Motor Claims within Mandate including the payment. The CSC will be responsible for all queries on the claim. This will include communication with the client, Intermediary and or Service Provider as well as arranging rental on the claim.

KEY RESPONSIBILITIES

• Manage workload and instructions from system through any communication and or documents.
• Evaluate and settle insurance claims on behalf of Santam.
• Determining the extent of the insurance company's liability.
• Negotiating settlements and communicating with all parties involved in the claims process.
• Required to check completeness and correctness of documents.
• Ensure payment is made accurately as per set guidelines.
• Contact client or intermediary telephonically for any identified outstanding information.
• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
• Process payments and orders.
• Responsible for arranging and managing car hire requests and extensions.

QUALIFICATIONS AND EXPERIENCE

• Matric.
• Fully computer literate (MS Office).
• 3 years claims experience.

SKILLS

• Good understanding of insurance claims negotiation and settlement techniques.
• Telephonic skills.
• Ability to handle conflict and negotiate.
• Negotiate settlements.

COMPETENCIES

• Analytical Problem Solver.
• Information Seeking.
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation.