Claims Service Advisor

Do you have claims advisory experience? Know how to handle large aggregate funds? Read on!

Aon South Africa is hiring a Claims Service Advisor in our Risk Solutions department, this is a hybrid role with the flexibility to work both virtually and from our Sandton office.

The role of the Claims Service Advisor is to manage the claims process from registration to finalization.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Claims Service Advisor, your responsibilities will include:

• Responsible for the provision of claims services to clients, specifically relating to claims administration and resolving specific claims issues
• Responsible for Liability, Medmal, PI and D&O type claims
• Registers new claims on relevant systems
• Provides Client Managers with claims statistics
• Liaises with other claims personnel (where applicable) to identify and resolve claims issue(s)
• Deals with insurers / claims service providers to resolve issues, including the appointment of assessors and / or loss adjustors
• Maintains accurate records on claims systems and files
• Acquires advice from insurers and communicates with clients in respect of claims status
• Contributes to overall effectiveness of the team, productivity targets and service level agreements via effective planning and organizing of workload
• Responsible for managing aggregates including fund management
• Responsible for monthly reporting to the relevant stakeholders
• Attends monthly meetings with clients and Client Managers

How this opportunity is different

The culture at Aon enables us to bring our best each day and do great work for our clients. The advice and solutions our colleagues provide give our clients the clarity and confidence to make better decisions to protect and grow their business. And when businesses thrive, communities and people flourish.

Skills and experience that will lead to success

Qualifications

• A minimum of Grade 12 or equivalent.
• A Bachelor’s degree is preferable.
• LLB degree is advantageous (or studying towards it).
• Must be registered as a representative with the FSCA in terms of the FAIS Act.
• Must be registered as a licentiate with the IISA (or studying towards).

Knowledge

• Excellent knowledge of policy wordings
• Claims Administration know-how
• A comprehensive knowledge of the South African and international short-term insurance markets will be advantageous.
• An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous.
• Computer literacy with advanced knowledge in MS Word and Excel.

Skills and Attributes

• Advanced analytical, technical and problem-solving skills and abilities.
• Good interpersonal and organizational skills
• Ability to work effectively in and with teams.

Experience

• Have a minimum of 2 - 5 years’ experience in a similar or related role
• Proven claims advisory experience.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!