Claims Manager - Long-Term Insurance

Reference : JHB-AM-2

Note: This is a hybrid position - 2 days in the office and 3 days at home.

Our client, an international global life and health reinsurance company, is urgently looking for a Claims Manager to be responsible for the day-to-day management of the claims administration team.

This role ensures that the South Africa-based Treaty and Facultative business is administered appropriately and accurately in line with treaty specifications.

Duties & Responsibilities

In order to be considered, the following is required:

1. Bachelor's degree / qualification would be advantageous
2. Minimum of 5 years previous experience in a team leader role
3. 5 years experience in the life insurance industry
4. Proven track record of coaching, developing, and mentoring direct reports
5. Strong IT skills with a good understanding of MS Excel
6. Superior oral and written communication and presentation skills
7. Effective interpersonal skills; ability to interact with employees at all levels and across different departments
8. Ability to focus on priorities, targets, and deadlines
9. Ability to plan and manage resources within the team, handling several projects at once and delivering them to agreed schedules

Responsibilities

1. Ensure that claims relating to SA business are administered appropriately through the chain of companies, external retro companies, and the International Retro Pool
2. Manage the work which includes tracking and reporting on progress
3. Document claims processes and procedures, indicating where any variation exists, either by country, system, or client
4. Ensure that the company's claims administration standards and time service requirements are applied to the handling of all business received
5. Provide claims administration data for input to accounting records, valuation systems, and regulatory returns
6. Ensure claims administration data is provided to retrocession clients, including International Retro Pool, in a timely and accurate manner
7. Undertake client audits, assurance reviews, and visits, engaging with Internal Audit to ensure risks are handled / mitigated appropriately
8. Seek feedback from other departments who interact with the claims administration team

If you would like to email your CV directly – please send it to [insert email here].

Remuneration

Plus Medical Aid and Provident Fund