Chief Transformation Officer

About the company: Car Rental Industry
Location: Isando, Johannesburg
EE: African - South African applicants
Salary: Market-related plus benefits, incentives and company car benefit

Overall Purpose of the Job
The CTO is responsible for leading and driving the strategic integration of digital technologies across the company, enhancing operational efficiency, improving customer experiences, and fostering innovation. This position is responsible for identifying emerging technologies, implementing digital initiatives, and guiding the organization through transformative change to ensure long-term competitiveness in the digital age. The Chief Transformation Officer plays a key role in aligning digital strategies with business objectives, ensuring the adoption of data-driven decision-making, and promoting a digital-first culture across the organization.

1. Requirements

• NQF Level 8 Qualification in IT or related field
• Member of the Institute of Information Technology Professionals

Advantageous

• NQF Level 9 Qualification in IT or Business Management/Leadership
• Certification of common IT management frameworks, such as ITIL, TOGAF, and project management frameworks
• Certification in Design Thinking, Innovation, Digital Transformation, or Product Development-related competencies

Legal Requirements

• Valid driver’s license

Experience

• 10-15 years of strong experience in the field of Innovation and Product Development
• 5+ years Proven track record of Digital Transformation or Project Management
• 5+ years Experience in management leadership
• Proven application of best practice methodologies and analytics frameworks
• Proven track record of implementing innovative analytics solutions leading to clear business benefits
• 5+ years experience of Understanding technical concepts such as Robotic Process Automation, Blockchain, Artificial Intelligence, Data Science, Big Data, the Internet of Things, and Cognitive Computing, and how they can be leveraged in transforming business models

Advantageous

• Proven track record of transitioning an organization from current practices to next practices (5-10 years)
• Knowledge of all components of holistic Enterprise Architecture, including the ability to estimate the financial impact of Enterprise Architecture alternatives

Key Performance Area / Main Output

• Develop and execute a comprehensive digital transformation strategy that aligns with the company’s business goals and growth objectives.
• Collaborate with the CEO and executive leadership to prioritize and implement digital initiatives that deliver measurable business value.
• Identify opportunities to leverage emerging technologies to transform business operations, customer engagement, and market positioning.

Technology and Innovation Leadership

• Lead the identification and implementation of new technologies that can drive efficiency, innovation, and profitability.
• Foster a culture of digital innovation and continuous improvement across the organization by encouraging experimentation and the adoption of new digital solutions.
• Oversee IT infrastructure modernization efforts, ensuring scalability, flexibility, and security in digital operations.

Customer Experience Enhancement

• Implement customer-centric digital solutions, such as mobile apps, personalized online platforms, and data-driven services, to enhance customer experience and engagement.
• Monitor and measure the impact of digital initiatives on customer satisfaction and adapt strategies based on feedback and performance metrics.

Operational Efficiency and Process Automation

• Lead the implementation of process automation and other digital tools to improve efficiency, reduce costs, and streamline workflows.
• Ensure that digital transformation efforts lead to tangible improvements in productivity, faster time to market, and reduction of operational bottlenecks.

Data-Driven Decision Making

• Champion the use of data analytics and artificial intelligence to support real-time decision-making across the organization.
• Establish data governance standards and ensure that data is collected, managed, and used effectively to gain actionable insights and drive business outcomes.

People Management

• Create and maintain a climate conducive to performance to ensure that the company delivers against objectives.
• Provide clear direction and decisive leadership to direct reports, ensuring alignment to goals and a clear purpose.
• Set clearly defined performance standards/targets for direct reports, holding them accountable to achieve these and providing support and guidance where needed.
• Create and maintain a constructive atmosphere within the team, engaging and motivating direct reports to give their best while respecting diversity.
• Ensure direct reports adhere to set business policies and procedures, emphasizing the importance of general discipline at work.
• Resource and staff the team appropriately, considering the relevance of current and new jobs as well as the most suitable ways to place or replace vacancies.
• Set the example to the team and deliver on the employee value proposition by leading in line with the company’s Leadership Behaviors.
• Support and encourage direct reports to drive their own individual development plans to grow professionally.

Cybersecurity and Compliance

• Work closely with IT and cybersecurity teams to ensure that digital transformation efforts are secure and comply with relevant data protection and cybersecurity regulations.
• Develop and implement policies to mitigate cybersecurity risks while maintaining a focus on innovation and digital growth.

Budget Management

• Oversee budgeting and financial management for digital transformation initiatives, ensuring investments deliver measurable returns.
• Track and report on the ROI of digital projects, focusing on cost optimization, revenue generation, and operational improvements.
• Consult with the CEO, CFO, COO, and each Senior Management of Departments/Regions to determine expenditure requirements.
• Stay ahead of emerging technologies and development practices, continuously evolving existing knowledge and skills to make them valuable for the business.
• Decision making related to strategic direction and alignment with business, supplier management, team structure and resourcing, budget management, new technologies, and Intellectual Property (IP).

3. Key Stakeholders

Internal Stakeholders

• EXCO, Manco, Functional Departments, Operations, AVIS Business Units, ARC/Board

External Stakeholders

• Key Technology Partners, Vendors, Business Partners, Suppliers, Relevant Professional Bodies

4. Competencies (Skills and Behavioural Attributes)

Knowledge

• Deep understanding of different integration patterns and best practices.

Skills

• Project Management, Strategic Planning, Written reasoning, Communication at all levels, Numerical reasoning, Applications, Information, Infrastructure, or integrated solutions.

Behavioural Attributes

• Performance Focused, Ethical, Customer Centric, Relationship Building, Change Focused, Decisive, Empowering.

5. Special Requirements

• Will be required to travel locally and internationally.
• Will be required to work after-hours.
• Will be required to present digital solutions aligned with business strategy.