Chief Sales Officer

Chief Sales Officer

Sales

None

CEO

• Manage the day-to-day activities of the sales team
• Escalation point for all sales-related queries from internal teams
• Ensure communication with internal teams on customer sales-related queries
• Ensure OLAs are in place within the sales team to respond and action queries quickly
• Ensure sales performance reporting is maintained daily

• Drive customer engagement through customer meetings and contact
• Attend industry events to remain abreast of industry movements
• Work with marketing to drive customer and brand loyalty

CipherWave, a Johannesburg-based Internet Service Provider that offers Connectivity, Cloud, Voice & Security products is looking to hire an exceptional leader in the capacity of Chief Sales Officer to join our executive team. The CSO will be responsible for leading and managing the sales team while driving the customer engagement model for existing CipherWave customers and partners. Additionally, the CSO will need to drive growth through the sales team in both the existing customer base as well as through acquiring new customers and partners. The CSO will report to the Chief Executive Officer and is required to work seamlessly across all business units across the CipherWave group of companies.

• Drive strategic sales in conjunction with the sales and product team
• Ensure a high touchpoint with all Key/Strategic Customers
• Manage the entire sales business unit
• Drive a sales culture of customer engagement within the sales team
• Ensure the sales business unit has sufficient team coverage to execute sales goals
• Implement and maintain sales KPIs
• Report on the sales team's performance against growth targets
• Drive a culture of sales enablement through identifying training improvements for the team
• Implement a sales incentive plan that encourages and rewards sales performance
• Work closely with marketing to drive campaigns that assist with improving product sales mix
• Improve our partner program that encourages high touchpoint engagement with partners
• Implement a sales development plan to ensure sales team members can develop and grow
• Implement a sales model that minimizes customer churn through improved customer engagement
• Create a sales development plan to ensure the sales team is equipped to engage on new products and services

• Experience in a Sales Leadership Role
• Experience in the Telecoms or ICT Industry is a must
• Excellent communication skills
• Ability to work well across multiple teams
• Must have a passion for the industry
• Proficient in MS Office Suite
• Comfortable in providing and presenting reports

• Executive Management Experience Essential
• Minimum 10 years’ experience in Sales with 5 years in a leadership position, managing a sales team
• Sound knowledge of sales principles and best practices
• Successful proven track record of performance
• Must be well-networked

• Business Management Qualification, Degree or equivalent
• Relevant Sales/Sales Management Certification from an accredited center of learning

• Knowledge and Understanding of either Connectivity, Cloud, Voice, Security Products
• SA Telecommunications Landscape
• Experience working on a CRM System (SalesForce, Quickbase or similar)
• Understanding of working with a reseller channel or a distribution channel