Chief Operations Officer

Job Description

Take full ownership for the business operations area supporting the success of HPI while actively participating in the executive management of the business. Effectiveness and efficiency of business operations are critical and there is a continuous requirement for business improvement.

Requirements

Education

• Relevant Bachelor's degree in business, engineering or IT
• Post graduate and/or other professional qualification is a strong differentiator

Experience

• At least 8 years in the financial services environment
• Proven track record of impactful leadership contributing to business success
• Exposure to an integrated IT operational environment
• Designing and leading continuous improvement projects
• Working within a diverse team with strong interpersonal skills

Knowledge And Skills

• Demonstrable competency in strategic planning and business development
• Managing process and people to meet strategic objectives
• Demonstrates awareness of industry trends and opportunities and keeps up to date with competitor developments impacting area of responsibility
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office

Competencies

• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• Have proven and demonstrable leadership and management abilities
• Desire to win and contribute to joint business success

Duties and Responsibilities
Be Responsible For The Following (but Not Limited To)

• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Establish policies that promote company culture and vision
• Oversee daily operations of the company and the work of executives (IT, Servicing, Business Development, etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Assist CEO in strategic intent, projects and implementation thereof
• Participate in expansion and business structural change and activities
• Manage relationships with key stakeholders
• Develop understanding of all business activities including exposure to product delivery to members