Chief Operating Officer - Johannesburg - Performability Recruitment (Pty) Ltd

Chief Operating Officer - Johannesburg - Performability Recruitment (Pty) Ltd

Performability Recruitment (Pty) Ltd Johannesburg

1 week ago

Job Title:

Chief Operating Officer (COO)

About the Role:

This Chief Operating Officer (COO) directs, administers and coordinates the internal activities of the company in accordance with policies, goals and objectives established by the Chief Executive Officer (CEO) and Board of Directors. The company has in excess of 650 employees and aims to grow to 1,300 employees in the next four years.

Key Responsibilities:

• Lead and direct sales operations, BPO operations, training, compliance, campaign management, planning, QA and verification, facilities (including health & safety) and support the CEO with oversight over information technology.
• Assist the CEO in the development of organisation policies and goals that cover operations, performance, and growth of the functions mentioned above.
• Assist the CEO on all strategic and tactical matters as they relate to budget management, cost benefit analysis and forecasting needs.
• Contribute to fostering a culture of innovation and continuous improvement within the operations.
• Create a collaborative and cohesive work environment across different departments.
• Play an integral role as part of the Group Exco, Group Management Committee and the IT Steering Committee.

Requirements:

• At least five (5) years commercial experience in the financial services industry.
• At least five (5) years experience in a business process outsourcing (BPO) business, which must have included international BPO clients.
• Strong background in sales is essential.
• Highly numerate and analytical.
• Demonstrates leadership and team-building skills for effectively managing a diverse workforce.
• Strong preference for candidates from mid-sized companies, as opposed to large corporates.