Chief of Staff, Commercial Division

Who We Are

Onafriq is an omnichannel network of networks, making borders matter less by providing our partners with a single pathway to unlock the full power of cross-border and cross-platform payment solutions.

With a network spanning 40 African markets, Onafriq connects over 500 million mobile money wallets, 200 million bank accounts, and 300,000 agents in Nigeria, enabling domestic and cross-border disbursements and collections, card issuing and processing, agency banking, and treasury services.

By connecting global and regional enterprises, mobile money operators, money transfer operators, banks, fintechs, global development organisations, and online and offline merchants, supported by world-class regulatory and compliance capabilities and a strong regional presence in 10 offices in Africa, and others in the UK, US, and China, Onafriq is ushering in a new era of access for people across the African continent and beyond.

The Role:

The Chief of Staff, Commercial Division, will be responsible for serving as:

• An air traffic controller for the Group Chief Commercial Officer (Group CCO), liaising directly with the Commercial Leadership Team (CLT), and members of the executive committee.
• An integrator, connecting work streams that would otherwise remain siloed.
• A communicator linking the leadership team and the broader organization.
• An honest broker and truth teller when the leader needs a wide-ranging view that considers the perspectives of individuals, teams and the company at large and how to balance optimal outcomes for these different stakeholder groups.
• A confidant who can serve as an objective sounding board.

The role is based in Johannesburg, South Africa.

Duties & Responsibilities:

• Monitoring company commercial performance weekly and ensuring that hurdles are moved to achieve commercial objectives.
• Creating, updating and monitoring dashboards for the senior leadership team KPIs/OKRs.
• Own actions in case of serious customer escalations.
• Act as a trusted advisor to the Group CCO and Regional Managing Directors.
• Work closely with members of senior leadership team to organize and align strategic priorities with internal and external stakeholders.
• Lead annual/quarterly/monthly strategic planning and reviews for the business unit including improvements to performance and operational effectiveness.
• Own commercial leadership team engagements and other strategic cross-functional engagements.
• Provide a second opinion on issues, playing ‘devil’s advocate’.
• When necessary and appropriate, represent the Group CCO or act on the Group CCO's behalf in strategic engagements.
• Crisis management as needed.
• Serve as an ‘early warning system’ to signals from the environment, assess and, when appropriate, pass on to the leadership team.
• Support people related issues as required.
• Supporting the Group CCO with scheduling of personal calendar and any travel related administration.
• Setting key performance indicators to measure and improve team performance.
• Any other reasonable adhoc requests to support the overall commercial organisation.

Qualifications and experience:

• Bachelor's degree in Business, Management, or IT related field
• MBA preferred

You will be a good fit if you are:

• Able to effectively collaborate and thrive in a multicultural environment.
• Able to work in different time zones when called upon to do so.
• Organized and well structured, with a methodical approach to work that ensure delivery against stringent timelines.
• Experienced in project management.
• A go getter attitude with a drive to influence and make a positive change.
• Bilingual - French and English. Highly preferred but not a must.
• Highly competent in the Microsoft suite, CRMs, and other enterprise tools.
• Knowledgeable about the Fintech, MNO, Banking or Payments industries.

Why work for us:

• We work at the very cutting edge of fintech in Africa.
• We solve relevant problems for Africa and the world in hope of continuing to make an impact on the millions, if not billions, of users who also believe in what we do.
• We have a very diverse work environment with over 28 nationalities represented and continually strive to build a culture of caring and execution.
• We operate a flexible working and unlimited leave policy.
• We offer a competitive salary package and bonuses.
• We prioritize the overall well-being of our staff through various initiatives aimed at ensuring they reach their full potential in a supportive environment.