Change And Culture Coordinator

Dis-Chem Pharmacies' in Midrand has an opportunity available for a Change and Culture Coordinator to join the Head Office team.

The purpose of the role is to support and coordinate multiple activities related to change and culture plans whilst fostering a culture of effective communication within Dis-Chem group.

Actively engage with multiple stakeholders and deliver service excellence.

Minimum Requirements

1. Essential: Matric or equivalent Senior Certificate
2. Degree in Communications, Business Management, Human Resource Management, or related field.
3. Minimum of 2 – 4 years of experience in change management, internal communications, or a related role.
4. Application of research methodology, quantitative and qualitative.
5. Advantage: Experience within a retail environment.

Job Specification

Change Management Support

1. Support the development, planning, and implementation of change initiatives, ensuring alignment with business objectives, organizational culture, and employee engagement plans.
2. Assist in assessing change impacts, identifying key stakeholders, and developing tailored communication and training plans.
3. Collaborate with cross-functional teams to implement change management frameworks, methodologies, and best practices.
4. Monitor change adoption, gather feedback, and analyze data to refine plans and enhance overall effectiveness.
5. Provide logistical and administrative support for change-related activities, including workshops, stakeholder meetings, and training sessions.

Communication Plans

1. Prepare and implement internal communication plans to effectively support organizational change efforts, ensuring clarity, consistency, and alignment with company objectives.
2. Craft compelling messaging tailored to different audiences, using various communication channels such as emails, intranet updates, town halls, and leadership briefings.
3. Coordinate with key stakeholders to ensure communication materials effectively engage employees and reinforce essential change messages.
4. Establish feedback mechanisms to evaluate communication effectiveness, gather employee feedback, and refine messaging methods or approach.
5. Ensure all communications reflect the organization's culture, values, and objectives while promoting transparency and engagement.

Engagement and Event Coordination

1. Design, implement, and manage surveys, focus groups, and feedback sessions to gauge employee sentiment, change readiness, and overall engagement during organizational change initiatives.
2. Plan and coordinate town halls, workshops, and engagement events to effectively communicate change initiatives and foster employee understanding and buy-in.
3. Coordinate logistics, content, and speakers for events, ensuring seamless execution and alignment with change management objectives.
4. Engage in two-way communication, encouraging employee participation, feedback, and connection with leadership.

Stakeholder Liaison

1. Collaborate closely with HR, Operations, and Leadership teams to design and drive effective change messaging, ensuring alignment across all levels of the organization.
2. Foster strong relationships with key stakeholders to gather insights, address concerns, and ensure buy-in for change initiatives.
3. Serve as a liaison between management and employees, facilitating open lines of communication and promoting transparency during change efforts.
4. Engage with stakeholders in the Warehouses, Distribution Centres, and Stores.

General

1. Adhere to Dis-Chem Policies and Standard Operating Procedures.
2. Adhere to Health and Safety rules and regulations.

Competencies

1. Essential: Strong understanding of change management principles, project management platforms to support change processes, and organizational behaviour.
2. Analytical thinking, problem-solving abilities, and decision-making skills to assess change impacts and drive effective solutions.
3. Understanding of business operations, retail dynamics, and strategic priorities to align change efforts with organizational goals.
4. Strong written and verbal communication proficiency.
5. Strong collaboration, empathy, and stakeholder management skills to build trust and facilitate smooth change adoption.
6. Commitment to accuracy, attention to detail, and continuous improvement in all change-related communications and initiatives.
7. Ability to work independently, prioritize tasks effectively, and maintain accountability in a fast-paced environment.
8. Proficiency in digital communication tools, data analysis software, and online graphic design tools.

Special Conditions of Employment

1. South African citizen
2. MIE, clear criminal and credit
3. Driver's license and/or own reliable transport
4. Occasional traveling

Remuneration and Benefits

1. Market-related salary
2. Medical aid
3. Provident fund
4. Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED.

IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer.

Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy.

Dis-Chem actively supports the recruitment of People with Disabilities.