Cfo Market Related

Sena Financial Services is a growing Intermediary and Financial Advisory Services company specialising in COID administration and distribution of Value-added Life Insurance Products. We are looking for an ambitious and energetic Policy Administration Manager to help us expand our clientele and be responsible for the smooth and effective execution of the policy/membership administration processes. Your time is now to be an exceptional best at Sena!

PURPOSE OF THE JOB

Reporting to the CEO of Sena Financial Services, the Policy Administration Manager (Funeral Policies Administration) will be responsible for the smooth and effective execution of the policy administration process by checking, validating, and capturing all policies received timeously and accurately, ensuring that all processes, procedures, and standards are met and maintained.

KEY DUTIES

1. Utilise role skills and competencies to effectively deliver on the processing requirements within our binder agreements to meet SLA deliverables.
2. Utilise your skill and knowledge of Binder arrangements to enhance our service offerings.
3. Build and maintain relationships with internal and external stakeholders (Brokers, Collections departments, Key Accounts Executives, etc.).
4. Process monthly reconciliation premiums collection bordereaux.
5. Manage the compilation of monthly premium bordereaux and recon statements.
6. Ensure monthly bordereaux and recons are submitted to Underwriters by due dates.
7. Ensure accurate calculation of binder admin fees and commissions.
8. Initiate new business onboarding and acceptance within SLA.
9. Obtain insurers policy numbers and send welcome pack to customers within SLA.
10. Ensure that all terminations and lapses are processed within SLA.
11. Provide PPR communication confirmation to Underwriters when required.
12. Analyse Underwriters Compliance reports and provide findings, ensuring corrective action is taken for % compliance.
13. Attend all Underwriters/Insurers training sessions for certification and active process implementation.
14. Assist in providing auditors with information required.
15. Make suggestions for process and system enhancements to ensure efficient and accurate processing.
16. Actively participate in strategic projects for service efficiency and Binder expansion.
17. Provide support to the Team through assisting and collaboration.
18. Take initiative to cross-train and expand knowledge to become a fully proficient Binder Administrator, performing all Binder functions.
19. Process Funeral claims within turnaround times.
20. Obtain FICA documents and ensure all clients are assessed and approved by the Underwriter.
21. Ensure all PPR requirements are met through the various functions.
22. Contribute positively to the team, sharing knowledge and adding value.
23. Actively participate and contribute to meetings, sharing your knowledge with others.
24. Take ownership of personal career development and other learning needs.
25. Build relationships with colleagues, Management, and our Underwriting Partners.
26. Ensure that all new business applications are processed accurately and timeously on the system.
27. Process policyholder's policy details correctly on the applicable system to ensure that all details are timely and accurately reflected.
28. Issue policy details per the chosen form of communication by the client.
29. Update and maintain policy records on the administration system.
30. Send out annual review letters.
31. Ensure that all new applications reviewed and approved are received.
32. Ensure that quality checks are put in place to validate the data on the applications.
33. Review commission payments and ensure accuracy and timely payments.
34. Self-management and living the 'Sena Values'.
35. Responsible for the department's compliance, including compliance with the company's Intermediary and Binder agreements.
36. Write systems business requirements specifications and conduct systems testing.

EXPERIENCE REQUIREMENTS

BCom degree or equivalent qualification. Minimum of 5 years' experience in a similar role in the Financial Services sector - Experience in managing Funeral Claims is an absolute advantage. Minimum of 5 years in Client Relationship Management. Regulatory Exam: Representatives (RE-5). Proficient in Adobe, Word, Excel, Outlook, and PowerPoint. Strong communication skills and customer-centric.