Centre Manager

Job Title: Centre Manager

Workplace: NHC Medical Health & Dental Centre - Thohoyandou

Position Type: Permanent

Direct Report: Centre Manager

Purpose:

To undertake the day-to-day managemnet of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre.

Critical performance areas:

• Evaluate and manage work activities of all admin, nursing, cleaning, gardener and Patient Care Consultant staff.
• Assist, support and guide Team Leaders.
• Maintain computerised record management systems (medical software) to store and process data such as patient information.
• Daily banking, statistics and reports.
• Assist in establishing work schedules, tasks and rosters for staff.
• Maintain effective communication between professionals, staff and patients.
• Maintain and ensure excellent working condition of the health centre.
• Monitor and supervise work done by service providers to ensure adherence to quality standards, deadline dates, compliance as well as to correct errors or resolve problems.
• Investigate and resolve customer complaints by following due process regarding the company’s internal processes.
• Manage and resolve all staffing issues, including performance evaluations and discipline related concerns, as well as monitor the progress thereof.
• Ensure that all maintenance and other contractor duties/work is reported to the head of operations, and the relevant platform(s).
• Investigate and facilitate disciplinary enquiries.
• Train new staff and orientate within the workplace/centre.
• Adhere to and ensure compliance to all company policies and procedures.
• Assist in conducting regular inspections of the centre and centre premises.

Qualifications:

• Matric
• Degree in business management.
• 3-5 years’ experience in similar role
• 2-3 years' management experience
• GoodX experience will be an added advantage.
• Computer literacy (MS Packages, PaySpace)
• Healthcare industry experience will be an advantage.
• Drivers license and own transport.

Skills and Attributes:

• Strong interpersonal skills and conflict management
• Basic financial literacy and understanding
• Flexibility in terms of availability
• Professional communication skills
• Ability to build professional relationships with doctors and patients in promoting patient-doctor interaction.
• Ability to work under pressure.
• People management and interpersonal skills.

All interested applicants are requested to forward the complete CV, references and copies of qualifications to the Human Resources Department at recruit@nhcltd.com.

Closing date: Monday, 30 September 2024

Job Types: Full-time, Permanent