CCMDD Pharmacist OP

Job Title: CCMDD Pharmacist OP

Location: Gezina, Pretoria

Job Summary: Medipost Pharmacy is looking for a professional self-driven individual to join the CCMDD department in Order Processing. The successful individual will be placed in Gezina (Pretoria).

Description:

Primary purpose of the job:

• To ensure accuracy in the capturing of prescriptions by the pharmacist’s assistants, through quality assurance in the form of blind checking.
• Providing clinical guidance to pharmacist’s assistants regarding Pharmaceutical Practices/ GPP and CCMDD prescribing guidelines.
• Accurate capturing of chronic medication prescriptions.
• Assist with daily quality assurance processes.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Operational and quality performance – Blind checking of prescriptions captured by pharmacist assistants
   • Ensure prescriptions captured by assistants are on the correct profile, patient, address, originating facility, contact details, and prescribed medication.
   • Perform a drug utilization review on medication prescribed and interact with health care professionals where needed.
   • Professional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants.
   • Accurate and quick responses to patient queries and diligence with follow-up work within SLA requirements.
   • Accurate and complete handling of all profiles worked on as per Standard Operating Procedures.
2. Customer service and call handling:
   • Calls received need to be handled professionally and with strict confidentiality within SOPs and SLA.
   • Accurate and correct information to be provided to the patient and call attempts made according to SOPs and SLA requirements.
   • Problem-solving abilities.
   • Accurate data capturing and instructions to relevant staff if required.
   • Queries appropriately followed up until finalized.
3. Productivity and availability standards met:
   • Productive and available according to hours as stipulated in the contract.
   • Adherence to the expectation on blind checking outputs for the CCMDD Order Processing department.

COMPETENCIES:

• Communication
• Teamwork
• Planning and organizing
• Customer service
• Achieving results
• Problem solving
• Resilience & emotional etiquette
• Technical credibility

Specific Requirements/Other important information:

• Ability to prioritize large workloads.
• Ability to maintain policy guidelines in pressured situations.
• Ability to act independently.
• Ability to accept and take charge of projects allocated on short notice.
• Willingness to work overtime during high-pressure periods.
• Adhere to continuous professional development as required by SAPC; completing six CPD activities over a twelve-month period.
• Attendance of monthly pharmacy forums as well as weekly product training is highly recommended.
• Preferably acting as a Pharmacy Tutor.

Minimum requirements:

IDEAL QUALIFICATIONS:

• Grade 12
• B. Pharm

EXPERIENCE:

• Knowledge of Medipost operations/ CCMDD processes 2-3 Years
• Computer Literate
• Microsoft Office (Excel - Intermediate / Advanced)

LICENSING & ACCREDITATION:

Need to be registered at SAPC.

TRAINING REQUIRED:

• MedipostApp system training
• CCMDD SLA training
• Company and departmental policies and procedures
• Ongoing soft-skills development training (in-house)
• Eco-Time, ESS

Job Types: Full-time, Permanent

Application Deadline: 2024/11/12