Cashier / Fuel Attendant

We are looking for an Outlet Area Manager to join our Operations team.

Job Description

The scope of the Employee’s duties include; but are not limited to the following:

Leadership and Performance Management

• Manage Trade and Performance of prime location, Timberland Branded retail outlets across Gauteng.
• Actively lead the retail management team of individual sites in the strategic development of the site with its business objectives.
• Providing strong and focused leadership ensuring that the appropriate retail culture has the following features: Co-operative, responsive, results orientated and highly competitive.
• Build and manage a highly motivated and professional team who rise to the demands of a fast-paced challenging business environment whilst also ensuring the site meets financial, production and customer service and quality standards.
• Coach and develop junior managers to manage their respective teams.
• Set and actively communicate the retail standards across the business.

Sales Planning and Sales Measurement

• Collation of the Region POE.
• Be the custodian of industry best practice to enhance sell out.
• Display in-depth Commercial understanding (inclusive of competitor activity) with SWOT analysis per store report – monthly submission (1st week of every month).
• Manage field activity reports and submit viable field information to the buying and planning team to grow market share and enhance brand equity.
• Collation of the Visual checklist with pictures as a PowerPoint presentation (stockroom included) – include suggestions and plans to improve VM standards aligned to stock densification standards (weekly submission).
• Recommend a promotional plan to drive sell out in your region.
• Actively manage the weekly sales planner – document the commitment per store manager and weekly review the sales percentage to target.
• Training sessions – conduct a minimum of 2 training sessions per week with documented minutes furnished to me.
• Furnish a Mid-month action plan to sales projection.
• Managing customer complaints – 24 turnaround time.
• Promote and support cross store/area networks to achieve consistency.
• Set targets to each direct report using the business model.
• Ensure that there is a clear set of action plans for each departmental target with clear resources and budgets to achieve.
• Customer database built & maintained. (Customer experience is vital in this highly competitive fashion retail market).
• Daily/weekly/monthly planning.
• Market potential opportunities identified, prioritized, actioned & tracked.
• Daily objectives planned for and achieved.
• Together with Operations, manage Area Profitability.
• Accountable for ensuring rigorous corporate compliance aligned to government and group standards.
• Ensure all administrative matters pertaining to store operations are in line with company expectations.
• Accountable for Risk Management within the business unit.
• Respond to action internal audit findings and carry out instructions of Internal Risk officer.
• Head count management of sites.
• Reports completed and submitted timeously.
• Performance management of underperforming sectors.
• Competence developed and skills transferred as part of Area development strategy.
• Manage all ER and HR related processes.
• Regularly facilitate 360 feedback across the area to determine area manager’s role fulfilment.
• Staff and store manager development.
• Manage equipment functionality and effective communication with suppliers of said equipment.
• Effective communication with Landlords.
• Resolve landlord, customer and regional office queries timeously.
• Manage time and demands of individual sites especially with regard to time outside of business hours and seasonal demands.
• Nominated health and safety field committee member.
• Participate in quarterly health and safety meetings with Operations.
• Assist the DOL/OHS inspector during field audit visits.
• Manage the daily, weekly and monthly OHS trackers.

Opportunity Assessment and Market place competitiveness

• Inventory management – stock, branch supplies and budgets of all 7 stores.
• Analyze and interpret trends to facilitate planning.
• Market potential study collated and analyzed by sales area.
• Generate insights from analysis & action appropriately.
• Competitor activity identified & reported.
• Customer needs ascertained & planned for.
• Customer relationship management.
• Third party relationships optimized.
• Corporate image maintained.

Job Requirements

• Matric.
• Relevant tertiary education.
• At least 5-7 years experience in a similar role within the retail industry.
• Valid driver's license.
• Own car.
• Business & Commercial Acumen - Selling Skills.
• Presentation and Negotiation skills.
• Leadership & People Management - Coaching.
• Brand Activation / Promotion Skills.
• Customer Service Orientated - Customer & Consumer Centric.
• Budget Management.
• Networking & Relationship Building.
• Problem Solving and Results / Target Orientated.
• Sound knowledge of retail trends and industry is a definite advantage.