Career Centre Officer

LOCATION:
Rosebank Campus

PRIMARY PURPOSE OF THIS JOB:
The Career Centre Officer is responsible for orchestrating a cohesive and standardized student experience across multiple campuses, establishing, managing and leveraging the Campus Student Engagement Centre’s nationally to enhance student engagement, experience, and employability, while also managing feedback mechanisms and driving continuous improvement in student satisfaction and employment outcomes.

KEY RESULT AREAS:

Overall Management of Career Centre's for all campuses

• Manage students/graduates placements for all CCS Campuses
• To ensure that all annual targets for both campuses are met
• To ensure that there is visibility of Career Centre Services on Campuses
• Ensure that the Graduate Database is up to date to ease facilitation process of Career Coaching
• To ensure that Career Coaching targets are met across all campuses
• To ensure that all coached graduates are captured on the system weekly
• To ensure that all success stories are collected for the month
• Report on competitor analysis
• Submission of weekly and monthly reports
• Taking part in Orientation,
• To ensure that all current graduates are uploaded on the appropriate system
• Do Presentations when required to do so at meetings
• To ensure swift integration on Campus and involvement with Campus activities
• To ensure that we have at least Co-branding companies that have partnered with all Campuses
• To ensure that the current systems are updated regularly
• General staff management including conducting interviews and disciplinary procedures

• Conduct Career Coaching Sessions
• Planning and implementation of events; i.e. exhibitions, job shadowing, learner ships, internships, voluntary work experience etc., which promotes the services offered by the department
• Arrange guest speakers and manage logistics around this
• Schedule graduates for workshops where training and development needs can be addressed

• Market services of department to existing and new clients (prospective employees)
• Obtain job descriptions and company specifications for entry level positions
• Deliver presentation pack to prospective employers
• Ask and confirm that CV’s meet the expectations of the prospective employer
• Assist campuses in growing their graduate employer data
  

• Manage Student Work Integrated Learning Programme.
• Employment Preparedness Training and Continuous Skills Development
• Industry Collaboration and Partnerships
• Facilitate WIL planning and coordination in the region.
• Oversee semester-based WIL assessment and moderation
• Sourcing and interviewing of candidates for regional WIL placement
• Coordinate WIL boot camps, workshops and training in the region
• WIL programme and curriculum development and review
• Plan timeous meetings with regions for input and challenges
• Analyze student performance through reporting and develop intervention strategies
• Analyze student overall performance, instructional approaches, changes and modification
• Build rapport with and develop relations with all stakeholders including partners, internal and external mentors, assessors and local and international networks.
• Execution of approved workload (coordination, lecturing, assessing, WIL visits)

• Ensure that success stories and events hosted are uploaded on social media

Ad Hoc Duties and General Administrative Departmental Support

• Ensure that all campuses database with complete details of Graduates is updated frequently by administrators, including
• • Graduate’s new position, title and salary details
  • Company’s feedback on overall impression of candidates presented
  • Follow up dates

• Minimum - Higher Diploma in Business Administration or equivalent
• Bachelor’s Degree Business Administration or equivalent (Ideal)

• Minimum of 2 years’ experience in customer success, customer service, or a related role, preferably in an educational setting.
• Proven track record of managing and leading customer success/service/engagement teams.
• Experience in handling geographically dispersed teams or locations.
• Experience in mentoring and coaching is preferable

• Computer Literate, systems and policy orientated, interpersonal skills, strong administrative and communication skills required.
• Conceptual thinking.
• Well-developed negotiation skills.
• Presentation skills.
• Good relationship building skills.