Care / Office Administrator

Responsible for managing the front desk and day-to-day operations of the Cape Town Office and Support Centre(s).

Provides administrative support to the Direct-to-Consumer Care Model by assisting with tracking and offering ad hoc support to the Nursing and Care Teams. The ideal candidate will be a self-driven individual who can work independently, is organized, and has the ability to prioritize multiple tasks to support internal and external customers as well as end users.

The position is based in Cape Town.

Cape Town Office / Support Centre Management

1. Manage office activities, including procurement, event planning, and any ad hoc tasks required by the Cape Town Sales or Nursing Teams.
2. Communicate and coordinate annual payments and contracts for fire and safety checks, Wi-Fi, office maintenance, access tags, security/armed response, cleaning, waste removal, and clinical supplies.
3. Coordinate, set up, and cater for events at the Cape Town Office.
4. Manage boardroom bookings for the Cape Town Office.
5. Receive stock/sample stock for the Sales Team and coordinate the delivery of marketing materials in the Western Cape.
6. Provide front office support, including basic reception duties and Support Centre diary management on our online system.

Nursing Administrative Support

1. Administrative support for nursing care registers.
2. Conduct stock takes and update stock sheets, flagging any discrepancies that may appear.
3. Compare monthly stock sheets with CommEx.
4. Receive sample order requests, compare with current stock on hand, and coordinate approvals from the relevant team leads.
5. Order nursing consumables with Head Office (e.g., stitch cutters, linen savers).

Care Support

1. Assist with tracking sample stock sent to consumers from the Cape Town and HQ offices.
2. Manage online bookings for the Cape Town Support Centres and assist with SMS reminders for Support Centres nationwide.
3. Provide ad hoc administrative support such as waybill creation or basic telephonic support.

General

1. Portray a positive company image and engage in professional and consumer-centric communication with customers.
2. Stay up to date with and comply with all SOPs, providing suggestions for improvement.
3. Participate in ad hoc consumer service-related projects as they arise.

Essential Qualifications / Experience

1. Tertiary qualification preferred.
2. 3 years' experience in office administration or practice management preferred.

Required Knowledge, Skills, Abilities

1. Effective written and verbal communication skills (in-person and telephonic).
2. Proven success with organization and time management skills.
3. Proficient in Microsoft Office Excel, Word, and PowerPoint.
4. High attention to detail.
5. Ability to prioritize multiple tasks to support internal and external customers as well as end users.
6. Must be self-driven with the ability to work independently.
7. Domestic travel required.
8. Must permanently reside in or near Cape Town.