Call Centre Administrative Assistant

Job details

Here’s how the job details align with your profile.

Pay

R5000 - R8000 a month

Job type

Full-time

Location

Fourways, Gauteng

Full job description

DUTIES AND RESPONSIBILITIES:

1. Listening to quality control on outbound calls made.
2. Coaching and motivating staff based on feedback listened to.
3. Generating and analyzing various call centre reports based on call outcomes and service delivery to clients.
4. Emailing clients with information regarding client queries.
5. Updating staff earnings.
6. Updating attendance registers.
7. Assisting with recruitment and staff training.

MINIMUM QUALIFICATIONS AND EXPERIENCES:

1. Matric
2. Having a good knowledge and experience using MS Excel
3. Reliable transport
4. Prior Insurance or customer service experience will be advantageous

Application Question(s):

1. Please specify your last earnings?
2. Please detail why you believe you will be suitable for this position?
3. What area/suburb do you currently reside?