Call Centre & Administration Support Officer

Call Centre & Administration Support Officer

Job Type: Temporary contract to permanent

The Call Centre & Administration Support Officer plays a crucial role in managing daily operations at our school, ensuring smooth communication, exam administration, and accurate financial record-keeping. This role involves handling call center duties, overseeing internal and external exam administration, managing the online school platform, and maintaining up-to-date accounting records.

EXPERIENCE IN A SCHOOL ENVIRONMENT WILL BE AN ADVANTAGE!

Key Responsibilities:

• Call Center & Communication
• Serve as the primary point of contact for parents, students, and external stakeholders.
• Answer inquiries via phone, email, and in-person, providing accurate information.
• Maintain a log of inquiries and follow up as needed.
• Assist in marketing efforts by providing information on school programs and admissions.
• Exam Administration
• Coordinate and manage internal and external examinations (registration, scheduling, and logistics).
• Ensure compliance with exam board regulations and policies.
• Prepare and distribute exam timetables and results.
• Maintain secure handling and storage of exam materials.
• Online School Administration
• Oversee the operation and maintenance of the school’s online learning platform.
• Assist teachers and students with technical support and troubleshooting.
• Ensure online course materials and student records are up to date.
• Monitor student engagement and report any issues to the School Principal.
• Update and maintain accurate accounting records, including tuition payments, fees, and expenses.
• Assist in preparing financial reports and reconciling accounts.
• Handle invoicing and payment tracking and liaise with parents regarding financial matters.
• Work with the school’s accountant to ensure compliance with financial policies.
• General Administrative Duties
• Maintain organised records of student enrolment, attendance, and school operations.
• Assist in organising school events and meetings.
• Ensure the smooth operation of day-to-day administrative tasks in the school office.

Ability to commute/relocate:

• Fourways, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please provide us with an updated CV that includes a passport-size photo.
• An updated list of 3 references with contact details.
• Your legal status with notice period if currently employed.
• The reason for applying for the position.
• Your current salary and salary expectations.

Education:

• Bachelor’s (Preferred) or Applicable Tertiary Diploma (required)

Experience:

• Call center & administration: 3 years (Required)

Language:

• English as home language (Required)

License/Certification:

• Driver’s license (Preferred)
• Degree or Diploma (Required)

Location:

• Fourways, Gauteng (Preferred)

The application and CV should be emailed to