Call Centre Administration Clerk (Centurion)

Job title: Call Centre Administration Clerk (Centurion)
Job Location: Gauteng, Centurion
Deadline: March 01, 2025

Description

RESPONSIBILITIES INCLUDE:

• Facilitate day-to-day administrative requests received from the external call centre.
• Communicate information to external call centres or external clients in a professional and timely manner.
• Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases, reinstatements.
• Facilitate and schedule debit order deductions and changes.
• Check that changes and corrections are done correctly on requests from the call centre where other departments are involved.
• Provide voice recordings and feedback to the complaints department where complaints are lodged.
• Distribute non-payments and provisional lapse data to call centres on a monthly basis.
• Provide quotations as well as policy information on clients as per requests received.
• Resolve department day-to-day issues with clients, colleagues, and third parties.
• Keep records of all voices on new business as well as administrative changes placed on the Secure FTP.
• Write and collate input regarding administrative requests, problem areas, progress, production, and quality feedback.
• Contribute to collaboration meetings with external call centres and report to the manager on the status per call centre in collaboration with the Quality Assurance Clerk.
• Assist with ad hoc duties related to lead generation where a specific call centre is receiving leads.

Requirements

• Grade 12
• 1-2 Years relevant experience (Long term insurance experience will be an advantage)
• Call Centre background will be an added advantage.
• Customer Service experience

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative