Call Center Manager

Job Title : Call Centre Manager - Sales (B2B)
Location : Cape Town (Remote Until Teams Are Established)
Company : Ubuntu

About Us : At Ubuntu, we believe in the power of connection—both in business and in life. We're a fast-growing, forward-thinking company that thrives on innovation, teamwork, and, of course, smashing sales targets!

Our B2B sales team is at the heart of our success, and we're on the hunt for a passionate and results-driven Call Centre Manager - Sales (B2B) to lead the charge.

The Role : Are you the kind of leader who knows how to get the best out of a sales team? Someone who thrives in a fast-paced environment and loves celebrating big wins? If so, keep reading!

We're looking for a dynamic Call Centre Manager - Sales (B2B) to inspire, motivate, and drive our sales team to new heights. You'll be responsible for leading a high-energy sales crew, fine-tuning strategies, and making sure we hit (and exceed) our targets—all while keeping the team engaged and excited about what they do.

What You'll Be Doing :

1. Leading, mentoring, and motivating our rockstar sales team to smash their targets.
2. Creating and implementing sales strategies that drive serious business growth.
3. Keeping a close eye on performance metrics and making data-driven decisions.
4. Running training sessions and sharing top-notch sales techniques to level up the team.
5. Working closely with marketing and other departments to ensure a steady flow of quality leads.
6. Managing workflows, refining call scripts, and optimising sales techniques to boost conversions.
7. Handling escalations like a pro and ensuring customers receive top-tier service.
8. Cultivating a positive, high-energy culture where the team feels valued and motivated.

What We're Looking For :

1. 3-5 years of experience leading a B2B sales call centre.
2. A proven history of driving sales success and exceeding revenue targets.
3. Strong leadership skills—you know how to inspire, coach, and empower a team.
4. Excellent communication, negotiation, and relationship-building abilities.
5. A data-driven mindset with experience in sales analytics and performance tracking.
6. The ability to thrive in a fast-paced, high-energy environment.
7. Proficiency in CRM systems and call centre software.
8. A knack for problem-solving and making strategic decisions under pressure.
9. Adaptability—you're comfortable starting in a remote role and transitioning to an office environment as our team grows.

Why Join Us?

1. A competitive salary with exciting performance-based incentives.
2. A chance to be part of a fast-growing, innovative company.
3. Plenty of professional development and career growth opportunities.
4. A fun, supportive, and energetic team culture.
5. The opportunity to help build and shape a brand-new call centre from the ground up.

If you're a sales leader who loves a challenge and thrives in a high-energy environment, we'd love to hear from you! Join Ubuntu and help us take our B2B sales operations to the next level.