Call Center Agent - Customer Service , South Africa

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role Purpose

• To provide communications solutions to customers by promoting and matching products & services to customer needs.
• To actively grow client markets, thereby generating revenue and improving customer satisfaction.

Essential Experience Required

• 6 months sales/customer service experience as a call center agent.

Essential Competencies & Skills Required

• Customer Care
• Numeracy
• Products
• Telephone Etiquette
• Stress Tolerance
• Multi-tasking
• Processing Speed
• Comprehension
• Selling Techniques
• Interpersonal
• Communicating
• Listening Skills
• Computer Applications
• Problem Solving
• Time Management
• Reading & Writing
• Information Locating

Qualifications

• Matric or equivalent