Cabin Services Administrator

• Assist with Grooming for the Crew i.e. dress code, hygiene etc;
• Provide administrative support in the updating of manuals and other documents as and when required;
• Assist with capturing Flight Reports and Attendance Registers;
• Work with Human Resources to ensure relevant information is shared and distributed with new cabin crew employment;
• Coordinate new Employee Onboarding;
• Ensure integration of all new cabin crew across all departments (i.e. includes all Uniform, parking, issuing of iPad, any Training related documents and rostering requirements);
• Preparation of Documentation, copies of Licenses, Medicals and Certificates for Crew;
• Organize and coordinate events i.e. Wings Parade;
• Filing of all disciplinary records;
• Daily administration of leave applications;
• Assist with obtaining flight delay feedback from the cabin crew;
• Assist in collecting Net Promoter Score (NPS) feedback from the cabin crew;
• Support the recruitment process by scheduling ICFA interviews and reserving a venue for the interviews;
• Arrange meetings between cabin crew and assistant managers;
• Assist with tracking late arrivals of cabin crew and obtaining feedback regarding passenger complaints;
• Assist with managing and calculating the cabin crew headcount;
• Ensure compliance as it relates to Flight Operations processes and standards as delegated by Management;
• Assist with implementation of relevant procedures, standards, specifications and guidelines within Flight Operations.

Seniority level

Entry level

Employment type

Full-time

Job function

Other