Butler

To deliver an exceptional, seamless guest service experience and create memorable personalization at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty.

You Will Be Accountable For:

• Passionately and expertly creating a 5 star luxury guest experience, characterized by flawless efficiency and authentic emotional connection.
• Taking ownership of any guest request which comes your way, seeing it through until completion.
• Maximizing internal communication networks, adapting to new working methods, and supporting all key players to ensure a smooth guest journey.

Your Key Responsibilities & Contribution Will Be:

• Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight.
• Confidently undertake all elements of the front desk operation including arrivals, check out, and billing.
• Process all financial transactions with accuracy.
• Provide in-room/suite services, butler services, special/VIP room setups, amenities, and deliveries to rooms.
• Drive revenue through upselling and cross selling.
• Communicate clearly with other teams and through RSM to ensure efficient service for our guests.
• Seek opportunities to surprise and delight our guests.
• Meet all service standards in every guest interaction.
• Ensure that deliveries for guests and colleagues are correctly recorded and delivered.
• Ensure the front hall is covered at all times and provides a warm welcome for all guests.
• Promote and nurture positive relationships in the local area, strengthening our position in the marketplace.
• Pay keen attention to guest preferences and update profiles accordingly.
• Cover the night shift including assistance with the preparation of the night audit.

Qualifications

What you will need to do this role:

• 1 - 3 years experience in a luxury hospitality environment.
• Excellent communication skills, both spoken and written, with the ability to communicate effectively with people of all levels.
• Enthusiastic and positive personality with the ability to build trusting relationships.
• Ability to multi-task and problem solve in a fast-paced environment.
• Previous experience of guest complaint handling and going the extra mile to meet guest needs.
• Flexibility to work different shifts including night shifts.