Business Support Analyst

Job category: Banking, Finance, Insurance. Stockbroking

Location: Western Cape

Contract: Permanent

EE position: No

Introduction

To provide finance business support to ensure financial integrity is maintained across the financial systems ensuring that finance objectives, in particular, system control objectives are achieved. Provide first line support in terms of end-user access control and training. Support the finance process team in performing testing and signing off of system upgrades and new system developments. Investigates solutions for change requests/incidents logged and responsible to produce and maintain required functional specification documents. Be responsible for certain operational tasks performed in the Finance business support area.

System’s Maintenance and Support

• Supports the ongoing system maintenance. Ensures system configuration is designed, tested and implemented as per the business requirements.
• Monitors interfaces from peer systems and ensures that it is accurate and complete. Interface and error files are cleared for all Oracle Modules for all entities on a timely basis.
• Responsible for completing daily operational tasks within the Finance business.
• Responsible for completing certain month-end/year-end period close tasks including the resolving of month-end/year-end issues to ensure that month-end/year-end is completed on time.
• Performs Systems / Modules / Profiles and configuration implementation, set-up, monitor, maintenance, enhancement and upgrades to support new and existing functionalities.
• Maintains system responsibilities, hierarchies, profiles and workflows, performs a quarterly audit of end-user access. Ensures access is verified and complete.
• Works with ITS- Systems Analyst to load Service Requests with Oracle (Oracle Metalink).
• Establish strong relationship with IT Finance, Group reporting and Central Finance.
• Maintain all administration documents for system configuration, test packs and training manuals.

End-user Maintenance and Support

• Provides second line support to the business, assists with incident resolution.
• Complies with Service Level Agreements.
• Loads Service Requests with Oracle Metalink.
• Provides support to, and liaise with System Analyst and System Administrator.
• Liaises with Internal and External auditors regarding queries.

New Business Initiatives

• Provides input into the design, development, testing, training and implementation of new business initiatives.
• Working with the finance process analyst to communicate the business requirement and ongoing interaction to ensure that any development meets the business need.
• Continually seek process/system improvement opportunities within Finance and ensure with the finance process analyst/Finance process owner the enhancement or project will deliver the improved business solution.

Training and Development

• Provide ongoing coaching and training for existing and new employees on systems and processes.
• Continuous end-user training and mentoring on Finance applications (new and current users).
• Identifies problems and brings them to the attention of the team, with team group discussions on issues.
• Self-study on Oracle User Guides and Oracle Library.
• Schedules team Computer Based Training (CBT) sessions.
• Maintain in-house end user training manuals and procedure manuals.

Communication with Stakeholders

• Integration with IT support teams and business users in order to effectively resolve and manage business system and process application problems.
• Knowledge of Business IT systems.
• Analytical skills.
• Problem solving ability.
• Understanding of Finance processes.
• Process thinking ability.
• Incident tracking system experience.

Experience Required

• 5 years of experience in a similar environment.
• Basic to medium understanding of accounting principles and experience.
• Information processing and database concepts.
• ERP system support and maintenance.
• Relevant practical experience in specialist area of support.
• Experience on applications relative to specialist area.
• Experience on Finance processes and systems.