Business Support Administrator

To provide business support; end-user access control, end-user training, perform month-end tasks; and to perform system testing and sign-off system upgrades across the financial systems, as part of finance continuous improvement projects, ensuring that finance’s objectives, in particular, control objectives are achieved. Responsible for the maintenance of Financial Master Data across Financial systems.

SYSTEM’S MAINTENANCE AND SUPPORT

• Ensure Items on the interface and error files are cleared for all Oracle Modules.
• Ensure weekly periods are closed for all Oracle Modules on timely basis.
• Ensure month end period close process is actioned for all WHL companies.
• Appropriate access granted on a timely basis for all WHL companies.
• User maintenance requests actioned on a timely basis.
• Effective incident and request management within agreed SLA.
• Hierarchies are accurate and aligned (Oracle Financials and Hyperion).
• Segments accurate and valid with agreed service levels.
• Representing Finance at the new store forum and the Recon Assist forum.
• Ensure new store is set up on Oracle and Recon Assist.
• Supplier Master Data changes complete, accurate and valid for Trade, Non-Trade and imports. For WW, VMP and WFS.
• Customer master data changes complete, accurate and valid.
• Inventory master data changes complete, accurate and valid.
• Complete operational schedules and commentary.
• Hyperion - Reviewing and resolving key system error reports.
• Ensuring that EFT payments for WW, VMP and WFS runs are successful and escalating any issues identified.
• Responsibilities and menus well designed and tested and appropriate access granted for all Oracle modules.

MASTER DATA MANAGEMENT

• Creating and Managing Item descriptions.
• Creating catalogue hierarchies.
• Linking suppliers and categories.
• Document Routing of workflow.
• Copying, canceling and changing of all transactions.
• Setting up new buyers.
• Assigning and amending Buyer PO categories.
• Monitoring workflow processes.
• Viewing and responding to Notifications.
• Vacation rules / reassigning notifications.
• Assist users with iExpense system issues.
• iExpense audit errors of expense reports.
• Maintain Electronic Forms.

TRAINING AND DEVELOPMENT

• Maintain and Contribute to end user training manuals.
• Perform end user training across all regions.
• After hour support.
• Input into the design, development, testing, training and implementation of new business initiatives e.g. Oracle, Recon Assist, Hyperion.

COMMUNICATION WITH STAKEHOLDERS

• Integration with IT support teams and business users in order to effectively resolve and manage business system and process application problems.

TECHNICAL SKILLS

• Basic accounting experience.
• Information processing and database concepts.
• Mainframe environment and batch processing experience.
• Relevant practical experience in specialist area of support.
• Experience on applications relative to specialist area.
• Experience on Finance processes and systems.
• Knowledge of Business IT systems (Oracle, Recon Assist, Hyperion).
• Analytical skills.
• Problem solving ability.
• Understanding of Finance processes.
• Process thinking ability.
• Computer Literacy.
• Unicenter incident tracking system experience.

BEHAVIOURAL SKILLS

• Personal Effectiveness.
• Passion for the brand and customers.
• Thinking strategically and commercially.
• Leading Transformation.
• Connecting people.
• Delivering high performance.
• Having a merchant mindset.
• Driving quality.
• Planning and Organising.

JOB REQUIREMENTS

• 3 years of experience in a similar environment.
• Basic to medium understanding of accounting principles and experience.
• Information processing and database concepts.
• ERP system support and maintenance.
• Relevant practical experience in specialist area of support.
• Experience on applications relative to specialist area.