Business Operations Associate

Zenysis is a global technology startup that builds an integration and advanced analytics software that empowers governments and international organizations to deliver lifesaving health programs in a truly data-driven way. We are a diverse team of software engineers, diplomats, public health and development experts, and we are on a mission to transform the capacity of governments and international organizations to respond to the biggest global health challenges of our time.

Governments in 12 countries across Africa, Asia, and South America currently use our software to deliver lifesaving healthcare to millions of people in need, track pandemic threats, and coordinate responses to large-scale emergencies. We are currently funded by USAID, the Global Fund, Gavi, the Gates Foundation, and PAHO among others.

At Zenysis, we are proactive about ensuring a healthy work/life balance and invest heavily in learning and personal development. As a global company, diversity, equity, and inclusion are core parts of our values and how we conduct ourselves as a team.

The role:

At Zenysis, roles aren’t defined by narrowly scoped duties – we value flexibility and adaptability. As the Business Operations Associate, you’ll play a pivotal role in ensuring the smooth operation of our global, remote-first organization. This role supports the efficient functioning of our organization by overseeing core processes, improving systems, and driving cross-functional coordination.

You’ll work closely with teams across the organization to manage key tools, support onboarding and offboarding workflows, oversee knowledge management systems, and lead initiatives that improve how we work.

This is an opportunity to be part of a mission-driven company, where your contributions will directly support meaningful, high-impact projects while shaping the future of our operations.

Responsibilities:

1. Support Strategic and Operational Planning Processes

• Manage contracts and payments for remote coworking spaces, supporting a global team.
• Oversee and maintain the company’s knowledge management system (e.g., Slab), ensuring content is current and accessible.
• Coordinate key internal meetings, including preparing agendas, taking notes, and sharing outcomes.
• Support human resources processes, including equipment procurement, onboarding, offboarding, and managing the company’s IT asset register.

• Oversee organizational accounts (e.g., Google Workspace, Slack), managing user access, permissions, and security protocols.
• Conduct quarterly audits of tools and systems, ensuring optimal performance and compliance.
• Coordinate quarterly IT training and lead the implementation and rollout of new IT tools (e.g., password management systems) to enhance productivity and security.

• Lead and support special projects designed to improve business operations, knowledge management, and organizational processes.
• Collaborate across teams to identify operational challenges and implement scalable solutions.

• Assist with event planning, travel arrangements, and other administrative tasks as required to support the business.

Education

• Bachelor’s degree in Business Administration, Operations Management, Social Sciences, IT Systems, or a related field.

Experience

• Minimum 2 years of experience in business operations, administrative support, project coordination, or a related role, preferably in a fast-paced startup or global organization.
• Experience working in a remote-first or global environment is a plus.
• Familiar with tools like Google Workspace, Slack, and Linear; experience with knowledge management systems is a plus.
• Proven ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.

Skills & Abilities

• Strong problem-solving, critical thinking, and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to collaborate across teams and cultures.
• Strong stakeholder management skills, with the ability to engage, align, and maintain collaborative relationships.
• Proactive, self-motivated, and able to take initiative to achieve goals.
• Analytical mindset, capable of thriving in ambiguous circumstances and adapting to changing needs.
• Commitment to continuous learning and openness to innovation.
• Flexible and adaptable, with a positive, can-do attitude.

Zenysis is an equal opportunity employer and is committed to promoting a culture of diversity, equity, and inclusion. Women, minorities, and people with disabilities are strongly encouraged to apply.