Business Operations Administrator (Financial Service/Property Development)

Our client serves as the management company for a dynamic portfolio of enterprises specializing in financial services and property development. This portfolio includes a financing company dedicated to offering accessible financial solutions for individuals and businesses, as well as a property development and construction firm focused on delivering innovative, high-quality projects. Together, these companies under our client’s leadership aim to foster sustainable growth, providing a diverse range of services across finance and real estate to meet the evolving needs of their customers.

Job Type: Full-time/Permanent

Location: Tyger Waterfront, Bellville, Cape Town

Workplace: Onsite

Requirements

• Experience with compliance and regulatory requirements
• 5+ years of experience as a Business / Operations Administrator or in a similar position.
• Degree in business administration, facility management, or a related field preferred.
• Familiarity with banking procedures and documentation is beneficial
• Knowledge of office management systems and procedures
• Excellent time management skills and ability to multitask and prioritize work
• Strong organizational, planning skills and administrative skills.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office and data management software.
• Detail-oriented with strong analytical and problem-solving skills.
• Knowledge and understanding of FIC ACT
• Knowledge and understanding of POPIA
• Able to interpret law or legislation
• Able to draft and implement policies
• Customer service/support experience will be an advantage
• Able to delegate
• Self-motivated
• Able to adapt easily
• Able to work independently
• Able to work under pressure

Responsibilities

• Draft and implement policies for the FIC ACT
• Implement RMCP - FIC ACT
• Implement GAP Analysis
• Implementing POPIA
• Take responsibility for the administration and management of FICA processes including the research of new clients, review of FICA requests, FICA-related workflows, response to FICA queries, and maintaining the FICA reports
• Complete ongoing training as necessary on the FIC ACT to keep up with the regulations
• Due diligence of clients
• Basic preparation of contracts for clients
• Handling administrative requests and queries from senior managers
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Maintain a filing system
• Client liaison
• Provide general support to visitors
• Answering calls and correspondences
• Drafting and mailing customer correspondence and newsletters.
• Ensure timeous resolution of all client/internal stakeholder correspondence, queries, and complaints
• Creating and maintaining excel reports on projects
• Relaying information, feedback and questions extremely accurately to the relevant party.
• Plan, direct, and coordinate multiple projects
• Provide polite and professional communication
• Ensure client records are up to date
• Organizing events, scheduling meetings/appointments, and making travel arrangements.
• Maintain meeting minutes
• Managing the maintenance of office equipment/supplies.
• Performing other duties as assigned.
• Coordinate office procedures
• Company secretarial duties
• Cooperate with other departments to ensure compliance with established policies
• Maintain trusting relationships with suppliers, customers, and colleagues
• Timeously submit all relevant reports to client/s or internal stakeholders upon request
• Giving feedback on office efficiency and suggesting possible improvements
• Manage the cleaning service. Check and monitor daily that all areas of the offices are cleaned to satisfactory standards and ensure availability of cleaning materials
• Take ownership of health and safety of the office i.e., maintaining and updating office health & safety guidelines, organise training, fire evacuation procedures etc.
• Ensure compliance and confidentiality on data management systems
• Ensure automation and digitalization of data management processes
• Establish and carry out departmental or organizational goals, policies, and procedures
• Direct and oversee an organization's financial and budgetary activities
• Manage general activities related to making products and providing services
• Consult with executives, staff, and board members about operations
• Negotiate or approve contracts and agreements
• Analyze financial statements, sales reports, and other performance indicators
• Ensure that everything is organized and that both short and long-term plans are seamlessly executed.
• Coordinate repairs and maintenance
• Maintaining company share registers and share certificates
• Create and maintain Insurance register of equipment
• Create and maintain Asset registers
• Create and organize project codes and templates
• Keep mailbox organized and file accordingly