Business Manager - FMCG

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

CHEP is seeking a highly skilled and results-oriented Business Manager to spearhead strategic initiatives, optimize performance, and deliver impactful results in a competitive and ever-evolving FMCG market. A self-motivated and forward-thinking individual who challenges organizational norms, pushing boundaries and venturing into new areas and be a force of innovation and evolution – playing an active role in the achievement of company objectives and targets. Responsible for managing the overall account strategy to build and maintain relationships with key customers. This individual will display a passion for winning.

National Strategy Execution

• National account coordination.
• Own and drive account plans with key accounts to boost revenue growth and customer satisfaction.
• Own, lead and participate in the identification of new business projects and opportunities.
• Analyze volume forecast accuracy through understanding the Key customer's Sales trends.
• Acquire a thorough understanding of national key customer supply chain, needs, and requirements and activate accordingly to drive sales.
• Dynamic, high-level engagement with key customer stakeholders.
• Drive sales strategy to maximize growth opportunities with key accounts.
• Protect CHEP’s current business and develop and execute expansion initiatives for existing customers.
• Intimate knowledge of the CHEP brand and its value proposition.
• Pricing Negotiations.
• Cultivate and preserve trust by providing a consistent and reliable experience for national customers.
• To develop productive working relationships with key contacts at all accounts within the national group.
• To establish clear, measurable, and attainable goals for each account within the group and conduct regular evaluations/business reviews to ensure objectives are being achieved.
• Build and nurture loyal, long-lasting relationships with key account customers.
• Develop unique ways to grow the business with your customers and develop solutions to mitigate challenges.

Account Management

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and establish regular forecast and performance review meeting.
• To continually assess competition and actively defend competitive threats through understanding customer needs, developing solutions to prevent market share loss and formalizing relationships with structured agreements.
• Maintain structured call plans with a proactive customer approach and response.

Foundational Requirement:

• Adherence to Business Rules and Best Practices
• Value Adding Services, MyChep, EDI, RFID, TEMS, NPD Solution
• Entering into discussions to resolve any disputes promptly, in a manner acceptable to both parties.
• Internal and external stakeholder management
• Cash Management: close monitoring of overdue and cash flow in collaboration with Finance
• Handling of order enquiries including post order fulfillment process. Oversight and monitoring of the quality of product delivered to the customer.

Measures

• Portfolio revenue management
• Profitability (i.e., pricing)
• Cash improvement targets of responsible account(s)
• Customer specific JBP and action plans
• National Sales Strategy Execution
• New business growth
• Customer Satisfaction – NPS – Target of top quartile
• Employee satisfaction – Glint – Target of top quartile

Scope

• Responsible for portfolio sales
• End to end customer experience
• Joint value creation strategy execution
• Annual Revenue Budget: Rx, across x affiliation’s/ key customer groups

Qualifications

• Essential: Post Matric Qualification
• Preferable: Commercial Degree
• Desired: Post Graduate Degree

Experience

• 5+ years’ experience within FMCG Sales and key account management
• Solution selling and/or Logistics/ Supply Chain

Skills and Knowledge

• Interpersonal relationship expertise
• Value-based selling
• Coordinated account management
• Solution selling in a supply chain environment
• Strong negotiation skills
• Understanding of supply chain mechanics
• Analysing financials and key customer KPIs
• Developed presentation skills
• Ability to innovate and formulate creative solutions
• Ability to monitor, understand and leverage key market trends
• Customer centric mindset

Preferred Education

Bachelors

Preferred Level of Work Experience

5 - 7 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.