Business Manager

The Payments Association of South Africa (PASA) is responsible for the design, implementation, maintenance, and support services for the National Payment System (NPS) of South Africa, working with PASA Members and the greater payments industry of South Africa.

The functions of PASA also contribute to the safety, efficiency, and effectiveness of the global financial system in which South Africa participates. These functions are fulfilled through various PASA structures, payment industry forums, and strategic projects in the payments industry.

The Business Manager (BM) role will report to the Chief Financial Officer (CFO) and the Chief Payments Officer (CPO). Administration support will be provided to the Executive Advisor of PASA as required. The Business Manager will be responsible for the execution of all executive assistance and general business management duties to enable the executive and managers to optimise their portfolios and execute their roles and responsibilities effectively and efficiently.

The BM will act as the liaison for the executive offices, while establishing and maintaining the highest levels of professionalism. The BM will support the management of internal and external stakeholders as well as formal and informal PASA structures.

Job Responsibilities

Executive Assistant Support

• Provide end-to-end executive office and administrative support to the function executives by managing function and cross-function responsibilities at a senior management level on behalf of the executives.
• Provide office coordination and management, including planning and coordinating the daily functioning of the executive offices.
• Proactive diary management, prioritisation and support, ensuring that key meetings are scheduled, prioritised, and prepared for adequately.
• Manage all the office logistics required for the in-scope executive offices including planning and coordinating travel, accommodation and meeting management (venues, parking, catering, equipment, and other meeting requirements).
• Manage executive office expenses within budget and execution of the expense administration processes.
• Manage the executive office administration, record keeping and filing systems by applying the documents management policies of the organisation.

Executive Business Management

• Manage strategic and business projects as well as initiatives in the offices of the executives.
• Preparation, collation and circulation of documentation for relevant committees or structure meetings. This includes agendas, meeting packs, presentation minutes, action logs, and ad hoc items.
• Ensure all documents adhere to the PASA language style standards and guidelines.
• Compile accurate minutes at meetings as required by the executives and managers in accordance with the administration and professional standards in place. Also ensure that all decisions at meetings are accurately and appropriately recorded in the minutes and are actioned to employees or stakeholders, as and when required.
• Compile accurate action logs and proactively coordinate and follow up on action items arising from meetings and decisions taken in the offices of the relevant teams.
• Prepare and track matters arising and actions from all meetings.
• Track and follow-up on action items.
• Be the primary point of contact and liaison for internal and external stakeholders on behalf of the relevant teams, including coordinating and arranging all stakeholder engagements as required by the executives and managers.
• Conduct business research and data analytics as required by the offices of the relevant teams.
• Assist the relevant PASA team with the preparation of reports for the PASA committees and structures’ meetings.
• Continuously review and identify business management areas of improvement.

Qualifications

• Minimum of 3-year relevant Degree/ National Diploma is essential.

Experience

• 5-8 years of experience in an executive assistant role or professional business management role in the C-suite.
• Project management experience would be an advantage.
• Financial services experience would be an advantage.

Knowledge

• Advanced Microsoft 365 suite of products.
• SA Payments industry knowledge and experience would be an advantage.

Skills and Competencies

• Utmost discretion and professionalism.
• Team leadership and orientation with the ability to motivate others towards performance.
• Excellent communication skills (verbal and written).
• Strong facilitation & presentation skills.
• Ability to integrate strategy and operational components into cohesive execution plans and follow-through.
• Data Analytical skills.
• Develop and deliver management information systems (MIS) as required for the functions being supported.
• Strong planning and organising skills.
• Proficient in relationship building and management (stakeholder management).
• Ability to work independently and hands-on.
• Cross-functional (matrix) collaboration skills.
• Ability to build credibility and trust.
• Ability to analyse problems and make decisions.
• Ability to work under pressure.
• Diligent and with excellent attention to detail.
• Good interpersonal skills.
• General business processes management (define, develop, execute, and optimise).
• Drivers licence and own transport.