Business Change Manager - BI

The Purpose of the job is to provide data management and business intelligence services for Santam Group that spans across all stakeholders.

CAREER OPPORTUNITY

The Business Change Manager (BCM): Data and Information Management will be responsible for the direction, coordination and implementation of Santam’s Group and Business Units data strategy. This will include designing and implementing a future state of data and tools to be able to be shared across the group. The BCM for Data and Information Management will assist in ensuring a complete view of data throughout the portfolio of activities taking place within the Group and Business Unit level. Group-level collaboration with identified projects, programmes and data management strategies is a key aspect of the role.

JOB DESCRIPTION

This person will:

• Participate in data strategy formulation in order to conceptualise change programmes, projects and initiatives
• Engage with stakeholders in partnership with the IT Business Delivery Team to obtain an understanding of their data and business intelligence demand
• Develop and maintain partnerships with stakeholders to facilitate accomplishments of data demand and objectives
• Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data quality practices
• Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups
• Collaborate and maintain relationships internally by communicating business demand and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Santam
• Responsible for implementing a wide range of data management services on data as required by the portfolio
• Identifies data quality concerns, conducts root cause analysis and provides feedback to the relevant governance forums and data management competency centres
• Be consulted for input on, and be informed of, all data management services as they relate to data
• Share operational risk related knowledge, resources and practices (e.g. internal loss data, trends and industry benchmarks) with team and stakeholders during formal and informal interaction to enable up-skilling in the organization
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholder’s businesses by highlighting benefits in support of the implementation of recommendations
• Delivery of demand for data, reporting and business intelligence services
• Provision of specialised data services to identified stakeholders
• Manage conflict from time to time between Group overall position vs that of the individual Business Unit objectives
• Manage a team of Data Analyst to assist with the impact and data dependency analysis between data sources and prepare technical specifications and design for developers.

PRIMARY RESPONSIBILITIES

The BCM: Data will provide the following key services:

PORTFOLIO CONSULTING:

• Ensure portfolio alignment and prioritisation with strategy / business objectives
• Facilitate development of future initiative roadmap in support of the business strategy/objectives
• Facilitate concept designs across individual business units and the Group through IT Business Delivery Team.
• Prepare business cases
• Initiate projects & assist contracting of appropriate resources

SOLUTION DELIVERY:

• Ensure appropriateness, quality & completeness of solutions (e.g. review of business requirements, process designs, solutions provided & test plans)
• Ensure project/scope alignment with business case / business objectives
• Support change management and give input to approach and strategy
• Build strong partnerships with Business Owner, Product Owners, Project Manager, other IT Business Delivery Managers and external vendors.
• Monitor BU Portfolio budget

BUSINESS READINESS & BENEFITS REALISATION:

• Support transition of project to operations/BAU
• Provide support required to embed new and changed processes and solutions to become BAU
• Support benefits realisation & monitoring

QUALIFICATIONS

• Bachelor’s Degree - applicable major preferred (Management Information Systems, Computer Science, Business Management, Project Management, Process Engineering, Statistics/Applied Math)
• DAMA certified data management professional (CDMP) or similar data management certification
• Minimum 10 years experience at a Management level
• 5 years’ experience managing the BU portfolio and delivering solutions to the respective BU’s
• 5 years strong Data Management experience will be advantageous
• Experienced in dealing with external suppliers and offshore business partners will be advantageous

KNOWLEDGE

• Working knowledge of Data Management
• Working knowledge of data governance and processes
• Sound business acumen
• Understand the executive sponsors agenda and provide information to support decision-making
• Working knowledge in portfolio/programme/project management methods and tools such as Agile.

SKILLS

• Outstanding influencing & negotiating skills, influence thinking at an executive & senior management level
• Persuasive with excellent oral & written communication skills: concise, impactful and appropriate with good track record
• Strategic thinker who can also work at detail level; Ability to understand and interpret business strategy from definition into execution; Ability to think holistically as well as at a detailed level
• Analytical, interpretative and problem solving skills: creative analytical thinking, systems thinking, planning, challenging assumptions and orthodoxies, turning concepts and big picture into detailed actions and targets, ability to look across the business and see inconsistencies in data or strategy
• Behavioral characteristics: ethics, listening, trustworthiness, make things happen, energetic, proactive and positive thinking
• Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; credible consulting skills

COMPETENCIES

• Client focus
• Drives results
• Flexibility and adaptability
• Cultivates innovation
• Deciding and initiating action
• Leadership
• Human Capital Development
• Building networks and good relationships
• Enterprising and commercial thinking
• Analytical and systems thinker
• Produce creative solutions to business problems
• Perform under pressure
• Self-motivator
• Challenge current assumptions and beliefs
• Communicate complex concepts in easy to understand manner

ABOUT THE COMPANY

Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.

Qualified applicants are invited to apply via our careers portal on our website (http://www.santam.co.za/about-us/careers/career-opportunities/). Should you be aware of a qualified individual, please pass this vacancy on to them.

Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply.