Business Analysts

Recruiter Old Mutual Life Assurance Company (Malawi) Limited

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Job Description Summary

The role leads process improvement in different processes. Works closely with Operations and Functional Teams to identify process bottlenecks,
conducts root cause analyses, and implements process improvements across the business or organisation. Initiates and leads projects that
improve end-to-end processes, consisting of setup, validation and audit measurement systems to deliver business impact.

Responsibilities:

• Continuous Improvement
• Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.

• Business Performance Metrics
• Develop and monitor standard business performance metrics within the organization's established systems to deliver required insights for decision making.

• Data Collection and Analysis
• Collate and analyze data using preset tools, methods, and formats. Involves working independently.

• Root Cause Analysis
• Identify systemic or process-related causes of quality issues and assist in the development of corrective actions within the organization's established systems.
• Solutions Analysis
• Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents.

• Lean Implementation
• Support specific lean implementation processes, aiding in the optimization of production efficiency and reduction of waste.
• Training development and delivery
• Run small training programs (or pieces of large training programs) for specific technical areas and help to prepare training content. Involves following established procedures and working under the supervision of senior colleagues.

• Quality Assurance Testing Design
• Carry out a range of complex activities to generate evidence in support of the validation of existing and new quality assurance test methods and procedures.

• Job Requirements (Exp, Skills and Qualifications)
• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent related Qualification
• Must have at least 3-5 years work experience in business process analysis
• Short Term Insurance Experience

Translates business requirements into detailed functional specifications that undergo business stakeholder review.

Identify, elicit, and document project/process requirements, using appropriate modeling technique, if required. Analyze requirements and validate with original users, eliminating confusion. Define the testing scripts and verification criteria to ensure requirements are met. Maintain documentation and traceability throughout project.

Conduct research using primary data sources, and select information needed for the analysis of key themes and trends.

Provide information and comments on suitability during the approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.

Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.

Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.

Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.

Interpret the business need and identify solution recommendations to business problems at a business unit level.

Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.

Create and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.

Support a culture of innovation by contributing to solutions that boost creativity, innovation, and collaboration, such as idea generation platforms, jam sessions, and hackathons.

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Adaptive Thinking, Analytics Software, Business Case Development, Business Intelligence (BI) Analysis, Business Requirements Analysis, Business Requirements Elicitation, Computer Literacy, Current State Assessment, Database Reporting, Data Compilation, Data Controls, Gaps Analysis, Readiness Assessments, Requirements Development, User Requirements Documentation

Action Oriented, Business Insight, Cultivates Innovation, Decision Quality, Ensures Accountability, Manages Complexity, Nimble Learning, Optimizes Work Processes

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

05 March 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.