Business Analyst – Store Back Office

Job category : Other : FMCG, Retail, Wholesale and Supply Chain

Location : Pinetown

Contract : Permanent

Remuneration : Market Related

EE position : Yes

Introduction

SPAR Central Office – Tech Services is looking to recruit a Business Analyst – Recon And Settlement Engine (RSE) & Store Portal to join their dynamic team.

PURPOSE

The purpose of the Business Analyst – RSE and Store Portal is to demonstrate comprehensive knowledge of the reconciliation of transactions performed between a customer channel and the third-party supplier / vendor.

This role will be responsible for guiding the definition of business requirements in terms of agreed standards, creating process flow diagrams, and is integrally involved in development, testing and deployment of solutions to meet the requirements of the business.

The incumbent is required to be the subject matter expert in their domain and to use this expertise to help deliver innovative solutions that create business value and operational effectiveness.

KEY PERFORMANCE AREAS

1. Consults with key business stakeholders and members of relevant product teams to properly define the business challenge, possible solutions, and risks associated with each of these.
2. Facilitates workshops with stakeholders to understand their needs and elicit requirements.
3. Helps define project scope by documenting user stories and translating these into business requirements.
4. Leads Design Thinking sessions through Problem Definition, Requirements gathering, Ideation and Prototype Designs.
5. Reviews and re-engineers processes within the value stream to meet the required service levels – aligned with Business Architecture guidelines and methodologies.
6. Drives best practice, continuous improvement and innovation at process level.
7. Defines and articulates acceptance criteria for proposed solutions.
8. Identifies and validates internal and external data sets generated from a diverse range of business and operational processes.
9. Supports integration to a Banking Platform for Collection and Settlement of funds based on transactions performed and commission due.
10. Supports the provision of a portal for the viewing of transactions, invoices, statements, credit notes and journals.
11. Provides finance documentation and reporting such as Recon Workbook and Trial Balances for audit purposes.
12. Develops close working relationships with stakeholders, effectively listening and understanding their needs.
13. Clarifies and explains system functionality and any 'out-of-scope' features.
14. Support and train users through onboarding and upskilling journey of using portfolio related systems and tools.

MINIMUM REQUIREMENTS

1. A Bachelor's Degree in Computer Science; IS or related technology discipline.
2. Appropriate Specialist IT Certification is an advantage.
3. At least 3 years' business analysis and business optimisation experience preferably within a retail environment.
4. At least 2 years' experience working in product management within an agile environment.
5. Experience in reconciliation of transactions performed between a customer channel (e.g., POS, eCommerce Platform) and the third-party vendor / supplier.
6. Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.
7. Experience in process mapping, process re-engineering and GAP analysis.
8. Experience working with and coordinating multi-business stakeholders and business owners in a retail environment.
9. Demonstrated BI and analytics knowledge is essential.
10. Capabilities in PowerBI and / or SAP Analytics Cloud.

SKILLS REQUIREMENTS

1. Strong retail knowledge.
2. Ability to clearly document and communicate business-side decisions and motivate for expected technical implementation / s.
3. A high degree of confidentiality, emotional maturity, ethical values and integrity.
4. Must have a high stress tolerance and the ability to work efficiently under pressure.
5. Excellent communication, presentation, and interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a team-oriented manner.
6. Utilizing technical knowledge and analytical skills to solve complex problems.
7. Must be collaborative, influential, and rational.
8. Precise planning and excellent organisational / administration skills.
9. Exceptional accuracy and extreme attention to detail.
10. Quality oriented and self-driven to achieve results.

Kindly note : All applications are to be submitted through the Careers Site and Pnet.

Please refrain from calling the Distribution Centre (DC) or emailing applications directly.