Business Analyst (Sales & Distribution)

About the job Business Analyst (Sales & Distribution)

Key purpose:

Our company is on the hunt for a Business Analyst, with experience in the SAPS&D module, to join our dynamic IT team within our Logistics Division. The role will be based in Westville and report to the Applications Manager.

Duties and responsibilities:

• SAP End-User Support
• Assist end users to resolve SAP (Sales & Distribution) related issues across the Business.
• Resolve calls logged on service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues related to the Sales and Distribution (S&D) module.
• Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team.
• Support the business after hours as and when required in order to maintain systems, meet operational and project requirements.
• Demonstrate working knowledge in setting up config for EDI (Orders & Invoices).
• Demonstrate working knowledge and a good understanding of how to set up Pricing Conditions and Pricing Procedures in SAP.
• Experience and knowledge working with SAP CRM, Sales Force Automation Applications System, Ordering Portals and Chat Bots.
• Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within S&D.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.
• Communicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Testing of new user profiles related to projects or support related issues.
• Assist with resolving user profile audit queries.
• Conduct regular system compliance audits for the S&D module.
• Report on system non-compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non-compliance.
• Recommend compensating controls to the Applications Manager.
• Develop appropriate reports for the SAP S&D module as requested by the Business.
• Maintain and proactively enhance reports.
• Run reports in the system as required by the Business.

Qualifications and experience:

• BSc / BCom Degree in Information Systems or B-Tech in Information Technology.
• Minimum of 3 - 5 years experience within the relevant business function or information technology environment.
• Experience working on the SAP S&D module is Essential.
• Demonstrated success in managing projects relating to superior performance and continuous improvement.
• Valid Code EB drivers' license.
• Demonstrated business and system knowledge of the SAP SD module.
• Advanced end user computer skills (MS Office, Project, Visio etc).