Business Analyst (It) - Roodepoort

• Relevant tertiary qualification in business, IT, or project management.
• Qualification in Business Analysis or Project Management is preferred.

Experience:

• 5 years experience in a Business Analyst role, preferably within a call centre or assistance services environment.
• Proficiency in Excel and general MS Office applications.
• Strong documentation, facilitation, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to learn and adapt quickly in a dynamic environment.
• Strong analytical, problem-solving, and decision-making abilities.
• Experience with business modelling, requirements management, and process mapping.
• Understanding of business and information systems processes and systems testing.
• Ability to self-manage and work independently under pressure.
• Attention to detail and a methodical approach to tasks.