Business Analyst (FTC)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

Purpose of the job

The Operational Excellence Business Analyst works closely with Global Process Owner and stakeholders to define and implement automation and process efficiencies across Collinson activities.

They lead Operational Excellence continuous improvement activities, defining and implementing solutions and improvements through best practices using lean / six sigma principles.

This position will report to the Operational Excellence Director and will work closely with Global Process Owners, subject matter experts and stakeholders within departments across Collinson to implement the Global Operations change agenda.

Key Responsibilities

1. Define business needs which are clearly communicated, understood and met
2. Support internal productivity and transformation initiatives; actively implementing process automation and standardisation in all departments
3. Participate in program of projects including planning, governance, progress tracking and execution
4. Develop and support implementation of process design, in line with the Global Operational Excellence strategy and in line with Collinson standards and policy
5. Identify gaps in the current process design and implement necessary changes
6. Subject Matter Expert in selected Automation tools Power automate, Power Apps and Power BI

Knowledge, skills and experience required

Skills

• Good communication (verbal and written) and inter-personal skills
• Ability to drive and lead change initiatives
• Proficient in Microsoft Office Power tools (Power Bi, Power Automate, Power Apps)
• Skills in planning and organising, decision making, negotiation and time management
• Analytical and problem-solving skills
• Ability to forge strong working relationships with a diverse set of colleagues

Experience

• 5+ years' experience Business Analysis
• Good working knowledge of Technology awareness in how systems and technology impact on the process

Competencies

• Proactivity and high energy
• Strong customer service ethos

IDEAL

• Experience of working in a shared service centre
• Lean Six Sigma qualified up to Green Belt

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com

Division Central Services Role Tech Locations Cape Town Remote status Hybrid Remote